Product Manager

MyTime; Los Angeles (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative organization is seeking a driven Product Manager to lead the development of a cutting-edge scheduling and payments platform. In this fully remote role, you will own the product lifecycle from strategy to execution, collaborating with diverse teams to enhance user experience and drive customer engagement. Your expertise in B2B software and agile methodologies will be crucial in delivering transformative solutions that empower service businesses. Join a rapidly growing company that values transparency and creativity, and make a significant impact in the world of local commerce.

Benefits

Performance Bonuses

Startup Equity

Healthcare Benefits

Flexible Work Hours

Qualifications

• 5+ years of experience in B2B software product management with a focus on launching features.
• Strong process-driven approach with excellent documentation skills.

Responsibilities

• Develop product strategies and manage the end-to-end product lifecycle.
• Collaborate with cross-functional teams to deliver new capabilities.

Skills

B2B Software Product Management

Agile Methodologies

Requirements Documentation

Data Analytics

UX/UI Collaboration

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Management Information Systems

Job description

Company Description

MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission-critical software includes in-store scheduling, online booking, client record management, email and SMS marketing, and a full point of sale for handling payments. It is used throughout the customer journey to help service businesses remain competitive in the age of Amazon. Our goal is to be the AI-driven, cloud-based 'operating system' of their business.

We integrate our online booking, payments, and messaging capabilities into platforms where customers are active, such as Google Search, Facebook, Instagram, and the merchants’ websites and mobile apps. Customers adopting MyTime see an average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.

Our product is used at over 14,000 locations worldwide, from single proprietors to Fortune 500 chains. As a cloud-based solution, MyTime is designed for quick deployment, ease of use, and short ramp-up times. It has received awards such as the Best Commerce Product of 2017 from the Local Search Association.

Backed by Upfront Ventures and Khosla Ventures, MyTime was founded by Ethan Anderson, a serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.

Join us in realizing our vision of becoming the world’s leading online scheduling and local commerce platform!

Job Description

MyTime is a product-driven organization delivering critical functions from appointment scheduling to customer engagement and payment processing. You will take full ownership of developing specific areas of the product, from strategy to execution.

Your responsibilities include gathering and documenting customer requirements, translating them into stories for design and development teams, guiding UX/UI design, defining test cases, establishing acceptance criteria, and collaborating with engineering to ensure timely, defect-free launches. You will also coordinate with Product Marketing, Sales, and Customer Success to inform customers of upcoming changes, minimizing operational disruptions.

• Collaborate with cross-functional teams to design and deliver new capabilities leveraging Gen AI and LLM technologies to create transformative experiences.
• Define detailed functional and technical requirements for new features and enhancements.
• Build and manage multi-release roadmaps aligned with business goals and user needs.
• Partner with UX/UI teams to create user-friendly, engaging experiences.
• Manage the end-to-end product lifecycle, from ideation to launch, ensuring smooth execution of Epics & Stories.
• Work with customer success, training, and support teams to ensure effective product adoption and exceptional customer experiences.
• Analyze product performance and customer feedback for continuous improvement.
• Use data analytics to measure AI feature effectiveness and inform future enhancements.
• Navigate roadblocks to deliver features quickly and iteratively.
• Enjoy working in a fast-paced, design-driven environment.

This role reports to the VP of Product Management and is fully remote.

Qualifications

• 5+ years of B2B software product management experience, with a successful track record of launching features over multiple releases; startup and SaaS experience preferred.
• Highly process-driven and detail-oriented, with strong requirements documentation skills.
• Experience working with agile engineering teams based on mutual trust and respect.
• Self-motivated with excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science or Management Information Systems preferred.

Additional Information

MyTime is a fully remote company. We meet virtually throughout the day for collaboration. We offer a competitive salary, performance bonuses, startup equity, and healthcare benefits. Our culture is transparent, exciting, and focused on empowering employees to make an impact. We are growing rapidly and solving significant problems, offering opportunities for professional fulfillment. Interested? We’d love to talk!