Product Manager

Phoenix Staff, Inc.; Las Vegas (NV); A distancia; USD 96.000 - 165.000; A tiempo parcial

Descripción de la vacante

Phoenix Staff, Inc. is seeking a seasoned Product Manager to oversee a complete overhaul of a travel booking and concierge service platform on a 6-9 month contract. The role focuses on implementing a new vendor-led solution, coordinating with vendors, and aligning internal stakeholders.

You will manage the full lifecycle from requirements to rollout, integrate with airline bookings, loyalty programs, and payment systems, and ensure scalable workflows while minimizing disruption.

Formación

• Seasoned Product Manager with travel/hospitality experience.
• Familiar with travel booking, loyalty, airline systems and concierge platforms.
• Experience managing third-party vendors and delivering COTS solutions.
• Understanding of APIs and system integration points.
• Knowledge of PayPal and banking integrations.
• Ability to coordinate complex cross-functional projects with external/internal stakeholders.
• Excellent communication and organizational skills.
• Familiarity with RFP processes and vendor contracts.
• Experience modernizing or replacing legacy systems.

Responsabilidades

• Oversee the full product lifecycle for a modernized travel platform, from requirements through implementation.
• Serve as the primary point of coordination between internal teams and third-party vendors during execution of an off-the-shelf platform rollout.
• Lead vendor accountability throughout the RFP, selection, and implementation phases.
• Evaluate existing system workflows and identify opportunities for improvement across booking, payment, inventory, and customer service.
• Ensure seamless integration with airline booking systems, loyalty programs, accounting platforms, and banking/payment systems.
• Represent the business needs of a high-touch travel experience platform, including support for executive concierge-level services.
• Align cross-functional input from operations, IT, and business leaders to ensure the platform supports scalable and sustainable workflows.
• Monitor timelines, milestones, and vendor deliverables to ensure the solution delivers as expected.
• Collaborate on system testing, configuration, and rollout strategy to minimize operational disruption.

Conocimientos

Product management

Travel tech platforms

Vendor management

API integration

Payment integrations

Cross-functional leadership

Communication

RFP & contracts

Legacy modernization

Descripción del empleo

Title: Product Manager

Location: Remote - Applicants must be located in the Pacific Time Zone (PST)

Type: 6-9 month contract

Seeking a seasoned Product Manager with a background in both travel operations and IT product leadership to oversee the complete overhaul of a travel booking and concierge service platform. This contract role focuses on ensuring a successful implementation of a new vendor-led solution by managing vendor collaboration, aligning internal stakeholders, and ensuring the end product meets functional and integration goals.

Your Role

• Oversee the full product lifecycle for a modernized travel platform, from requirements through implementation.
• Serve as the primary point of coordination between internal teams and third-party vendors during execution of an off-the-shelf platform rollout.
• Lead vendor accountability throughout the RFP, selection, and implementation phases.
• Evaluate existing system workflows and identify opportunities for improvement across booking, payment, inventory, and customer service.
• Ensure seamless integration with airline booking systems, loyalty programs, accounting platforms, and banking/payment systems.
• Represent the business needs of a high-touch travel experience platform, including support for executive concierge-level services.
• Align cross-functional input from operations, IT, and business leaders to ensure the platform supports scalable and sustainable workflows.
• Monitor timelines, milestones, and vendor deliverables to ensure the solution delivers as expected.
• Collaborate on system testing, configuration, and rollout strategy to minimize operational disruption.

What You’ve Got

• Proven experience as a Product Manager in the travel or hospitality industry (required).
• Strong familiarity with technology platforms used in travel booking, loyalty, airline reservation systems, and concierge services.
• Experience managing third-party vendors and ensuring high-quality delivery of commercial off-the-shelf (COTS) software solutions.
• Understanding of API capabilities and common system integration points (no coding required).
• Knowledge of payment processing tools and integrations such as PayPal and banking platforms.
• Demonstrated ability to coordinate complex cross-functional projects with multiple external and internal stakeholders.
• Excellent communication and organization skills with an ability to keep deliverables on track.
• Familiarity with RFP processes and vendor contract oversight is preferred.
• Background in modernizing or replacing legacy systems is highly desirable.