Sr Product Manager - Digital Experience & eCommerce

Beacon Hill Staffing Group; Orlando (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a hands-on Senior Product Manager to steer product strategy and delivery of consumer-facing digital experiences, with emphasis on eCommerce and self-service platforms. You will translate requirements into actionable user stories, collaborate with engineering and UX, and guide releases and KPI tracking.

Ideal candidates bring 5+ years in product management for digital products, strong backlog discipline, data-driven decision making, and excellent stakeholder

Qualifications

• 5+ years of Product Management experience delivering consumer-facing digital products, eCommerce platforms, or customer self-service solutions.
• Proven experience defining product strategy, vision, roadmaps, and MVPs from concept through launch.
• Strong experience gathering requirements, writing user stories and epics, managing product backlogs, and prioritizing features.
• Hands-on experience with Jira, Confluence, and Agile/Scrum methodologies.
• Experience collaborating with engineering, UX/UI, business stakeholders, and external vendors to deliver digital products.
• Strong understanding of the end-to-end product lifecycle, including discovery, development, testing, UAT, and launch.
• Ability to leverage data analytics, customer insights, and research to drive product decisions and improve user experiences.
• Excellent stakeholder management, communication, negotiation, and executive presentation skills.
• Experience managing competing priorities and delivering results in fast-paced, ambiguous environments.

Responsibilities

• Own and execute product strategy, roadmaps, and feature prioritization for consumer-facing digital experiences.
• Translate business needs into actionable requirements, user stories, epics, and acceptance criteria.
• Partner with engineering, UX, business teams, and vendors to deliver product enhancements.
• Lead backlog refinement, sprint prioritization, UAT, and product releases.
• Identify opportunities to improve customer experience, operational efficiency, and business performance.
• Track product KPIs, analyze user behavior, and communicate progress to leadership.

Skills

Product Management

Roadmapping

Backlog management

User stories

Jira

Confluence

Agile/Scrum

Stakeholder management

Analytics

Requirements gathering

MVPs

Tools

Jira

Confluence

Job description

Senior Product Manager - Digital Experience & eCommerce

Position Overview

Seeking an experienced Senior Product Manager to drive product strategy, roadmap development, and delivery of consumer-facing digital products. This role focuses on enhancing the customer journey, optimizing self-service capabilities, and delivering scalable eCommerce and reservation-related solutions.

Ideal Candidate:

A hands-on Senior Product Manager with strong digital product delivery experience, preferably in eCommerce, reservations, or customer self-service platforms, who can balance strategic planning with tactical execution.

Must-Have Qualifications

• 5+ years of Product Management experience delivering consumer-facing digital products, eCommerce platforms, or customer self-service solutions.
• Proven experience defining product strategy, vision, roadmaps, and MVPs from concept through launch.
• Strong experience gathering requirements, writing user stories and epics, managing product backlogs, and prioritizing features.
• Hands-on experience with Jira, Confluence, and Agile/Scrum methodologies.
• Experience collaborating with engineering, UX/UI, business stakeholders, and external vendors to deliver digital products.
• Strong understanding of the end-to-end product lifecycle, including discovery, development, testing, UAT, and launch.
• Ability to leverage data analytics, customer insights, and research to drive product decisions and improve user experiences.
• Excellent stakeholder management, communication, negotiation, and executive presentation skills.
• Experience managing competing priorities and delivering results in fast-paced, ambiguous environments.

Preferred Qualifications

• Experience with eCommerce booking platforms, reservation management systems, or online transaction processing.
• Knowledge of payment processing, payment reconciliation, pricing/rate management, availability, and inventory management.
• Experience with A/B testing, experimentation, and conversion optimization.
• Familiarity with Contentsquare, including heat maps, zone mapping, and session replays.
• Experience leveraging Generative AI tools for product research, user story development, and automation.
• Agile/Product Management certifications.

Key Responsibilities

• Own and execute product strategy, roadmaps, and feature prioritization for consumer-facing digital experiences.
• Translate business needs into actionable requirements, user stories, epics, and acceptance criteria.
• Partner with engineering, UX, business teams, and vendors to deliver product enhancements.
• Lead backlog refinement, sprint prioritization, UAT, and product releases.
• Identify opportunities to improve customer experience, operational efficiency, and business performance.
• Track product KPIs, analyze user behavior, and communicate progress to leadership.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.