Executive Director, Partner Platforms Product Manager, Chase Travel

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JP Morgan Chase seeks an Executive Director, Partner Platforms Product Manager to own the strategy and roadmap for a white-label travel platform that supports loyalty programs and traveler experiences.

You will partner with engineering, design, analytics, and commercial teams to prioritize outcomes, reduce friction for travelers, and enhance how clients manage their programs. The role emphasizes leadership, strategic execution, and cross-functional collaboration.

Qualifications

• 7+ years of product management experience building and scaling enterprise or consumer products.
• 3+ years of people leadership experience, including coaching and developing product managers.
• Proven ability to take products from strategy through execution with measurable business outcomes.
• Experience collaborating with clients, sales, and account management teams.
• Strong prioritization and delivery skills in fast-paced, ambiguous environments.
• Ability to influence across functions and seniority levels and manage stakeholders.
• Strong analytical skills and data-driven decision making.
• Excellent written and verbal communication for business and technical audiences.
• Growth mindset with interest in AI and emerging technologies to improve product practices.

Responsibilities

• Define and communicate product vision, strategy, and measurable outcomes aligned to business priorities.
• Own and deliver the product roadmap, balancing customer needs, business value, and technical feasibility.
• Lead cross-functional planning with engineering, design, data, and analytics to scope solutions and manage risk.
• Partner with client-facing teams to gather requirements and provide progress updates to clients.
• Represent the product in external discussions, ensuring client needs stay aligned with platform capabilities.
• Track product performance against goals and adjust priorities using data and customer insights.
• Build stakeholder relationships and communicate progress and business impact to senior leaders.
• Conduct customer research, interviews, journey mapping, and competitive assessments to inform platform evolution.
• Facilitate product reviews and roadmap discussions to support data-driven decisions.
• Collaborate with risk, legal, compliance, operations, servicing, and marketing to deliver launches that are client-ready.

Skills

Product management

People leadership

Strategic delivery

Client engagement

Prioritization

Stakeholder influence

Data-driven decisions

Communication

Growth mindset

Job description

Build your product leadership career on a platform that helps companies deliver memorable travel experiences to their customers. You’ll shape strategy, guide teams, and deliver measurable outcomes through modern product practices.

As an Executive Director, Partner Platforms Product Manager in the Partner Travel Product Team, you will own the strategy and roadmap for a white-label travel platform that supports loyalty point redemption programs and traveler experiences. You’ll partner closely with engineering, design, analytics, and commercial teams to prioritize outcomes, reduce friction for travelers, and improve how clients manage their programs.

Job responsibilities

• Define and communicate product vision, strategy, and measurable outcomes aligned to business priorities
• Own and deliver the product roadmap, balancing customer needs, business value, and technical feasibility
• Lead cross-functional planning with engineering, design, data, and analytics to scope solutions, identify risks, and execute delivery
• Partner with client-facing teams to gather requirements, align on priorities, and provide clear progress updates
• Represent the product in external discussions, ensuring client needs and platform capabilities stay aligned
• Track product performance against goals and outcome metrics, adjusting priorities using data and customer insights
• Build strong stakeholder relationships and communicate progress, trade-offs, and business impact to senior leaders
• Conduct customer research, interviews, journey mapping, and competitive assessments to inform platform evolution
• Facilitate product reviews and roadmap discussions to support clear, data-driven decisions
• Partner with risk, legal, compliance, operations, servicing, and marketing teams to deliver launches that are well-controlled and customer-ready

Required qualifications, capabilities, and skills

• 7 years of product management experience building and scaling enterprise or consumer products
• 3 years of people leadership experience, including coaching and developing product managers
• Demonstrated ability to take products from strategy through execution, delivering clear business outcomes
• Experience working directly with clients and partnering closely with sales and account management teams
• Strong ability to prioritize and deliver in fast-paced environments with ambiguity and competing deadlines
• Proven ability to influence across functions and seniority levels and build durable stakeholder relationships
• Strong analytical skills and comfort using data to drive decisions and measure outcomes
• Excellent written and verbal communication skills, with the ability to engage business and technical audiences
• Curiosity and a growth mindset, including interest in using artificial intelligence and emerging technology to improve product practices

Preferred qualifications, capabilities, and skills

• Experience in travel, corporate travel, financial services, or financial technology
• Track record of hiring, developing, and retaining high-performing product talent
• Experience in a product-led organization delivering customer-centered outcomes through strong cross-functional partnership and agile delivery