Product Manager

Pacific Gaming LLC; Kyle (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision benefits

Life Insurance

Tuition reimbursement

401k with company match

Profit sharing

Paid time off

Job summary

Pacific Gaming LLC is seeking a hands-on Product Manager to oversee the daily Bingo Desk operations, ensuring equipment is built, tested, maintained, and delivered to high standards. You will handle hardware and software support, manage inventory, and work with cross-functional teams to meet customer timelines.

The role involves assembling and configuring bingo desk systems, diagnosing and repairing equipment, and improving processes for quality and efficiency.

Qualifications

• Strong computer hardware and technical troubleshooting skills.
• Experience working with Windows-based systems.
• Excellent attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Ability to prioritize multiple tasks and work independently.
• Commitment to quality, accuracy, and customer satisfaction.
• Ability to lift up to 50 pounds and work with hand tools and electronic equipment.
• Flexible availability to support occasional evening and weekend operational needs.
• Experience with inventory management processes or systems. (preferred)
• Experience repairing, testing, or supporting computer hardware and electronics. (preferred)
• Technical support or customer support experience. (preferred)

Responsibilities

• Assemble, configure, and test new bingo desk systems.
• Coordinate equipment builds and shipments to meet customer and operational timelines.
• Diagnose, repair, and quality-test returned equipment.
• Provide hardware and software support to customers and internal team members.
• Maintain accurate inventory of equipment, parts, and supplies.
• Track and document repairs, builds, testing, and equipment status.
• Partner with Inventory and Operations teams to maintain stock accuracy.
• Identify opportunities to improve department processes, efficiency, and product quality.
• Ensure a high level of quality, organization, and customer service in all activities.
• Other duties as required.

Skills

Hardware troubleshooting

Windows systems

Attention to detail

Communication skills

Task prioritization

Quality and customer satisfaction

Physical ability 50 lbs

Flexible schedule

Inventory management experience

Hardware testing/repair experience

Technical customer support

Job description

Joint the Team Behind the Technology That Powers the Game!

Are you someone who enjoys solving technical problems, working with computer hardware and taking ownership of your work from start to finish? Pacific Gaming is looking for a Product Manager to oversee the daily operations of our Bingo Desk department and help ensure our equipment is built, tested, maintained and supported to the highest standards.

In this hands-on role, you'll work with computer systems, electronics, inventory, and customer support while serving as the go-to resource for bingo desk equipment and operations. Every day brings a new challenge, whether you're building new systems, troubleshooting returned equipment, managing inventory, or supporting customers.

What You'll Do

As the Product Manager, you'll be responsible for the day-to-day operation of the department, ensuring equipment is prepared, maintained, and delivered accurately and on time.

This position will be responsible for

• Assemble, configure, and test new bingo desk systems.
• Coordinate equipment builds and shipments to meet customer and operational timelines.
• Diagnose, repair, and quality-test returned equipment.
• Provide hardware and software support to customers and internal team members.
• Maintain accurate inventory of equipment, parts, and supplies.
• Track and document repairs, builds, testing, and equipment status.
• Partner with Inventory and Operations teams to maintain stock accuracy.
• Identify opportunities to improve department processes, efficiency, and product quality.
• Ensure a high level of quality, organization, and customer service in all activities.
• Other duties as required.

What You'll Need

• Strong computer hardware and technical troubleshooting skills.
• Experience working with Windows-based systems.
• Excellent attention to detail and organizational skills.
• Strong communication and problem-solving abilities.
• Ability to prioritize multiple tasks and work independently.
• Commitment to quality, accuracy, and customer satisfaction.
• Ability to lift up to 50 pounds and work with hand tools and electronic equipment.
• Flexible availability to support occasional evening and weekend operational needs.
• Experience with inventory management processes or systems. (preferred)
• Experience repairing, testing, or supporting computer hardware and electronics. (preferred)
• Technical support or customer support experience. (preferred)

Additional Requirements:

• Must be a U.S. Citizen or Green Card holder (sponsorship is not available).
• Ability to pass a background check and pre-employment drug screening.

TOTAL REWARDS

Competitive Salary | Competitive Medical, Dental, Vision, and Life Insurance Benefits | Employee Assistance Program | Tuition Reimbursement | Generous Paid Time Off | 401k with Company Match | Profit Sharing | Unlimited Referral Bonus Earning Potential | And More!

All offers of employment are conditional on successfully passing a regulatory background check.