Field Service Technician

Arrow International Inc; Odenton (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Arrow International Inc is looking for a Field Service Technician based in Odenton, MD. This role involves maintaining electronic Bingo equipment and ensuring high customer satisfaction. Ideal candidates will have a high school diploma and knowledge of basic electronics.

The technician must be flexible with work hours, which may extend into evenings and weekends, and be prepared for travel across multiple states. A Maryland Lottery Tech License is required for this position.

Qualifications

• High school diploma or GED equivalent is required.
• Basic electronics, PC, and networking knowledge is needed.
• You will be required to obtain a Maryland Lottery Tech License.

Responsibilities

• Maintain and service electronic Bingo equipment.
• Repair and install gaming devices.
• Provide excellent customer service.

Skills

Basic electronics knowledge

Customer service skills

Ability to lift 50lbs

Microsoft applications knowledge

Education

High school diploma / GED equivalent

Job description

Description

Atlantic Bingo Supply is a leader in the multi-billion-dollar charitable gaming industry. We distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues.

If you're looking for a career that’s exciting, meaningful, and full of opportunity—Atlantic Bingo is the place to be.

Location: Odenton MD

Position Summary

As a Field Service Technician, you will maintain and service electronic Bingo equipment including handheld electronic gaming units, ensure 100% customer satisfaction, and assist other Field Service Technicians as necessary. You will service customers in MD, VA, WV, PA, DE and NJ. Your typical day will begin mid-morning and end in the early evening hours. However, you must have the flexibility to work outside of these hours.

Primary Roles and Responsibilities

• Repair/Maintenance of electronic gaming devices and other Bingo equipment.
• Equipment installation, light mechanical refurbishing, maintain preventative maintenance schedules.
• Customer service.
• Assisting in tech sales as needed.

Requirements, Experience and Education

• High school diploma / GED equivalent.
• Basic electronics, PC knowledge, and networking knowledge.
• Microsoft applications and Windows knowledge.
• You will be required to obtain a Maryland Lottery Tech License.

Physical Requirements

• Ability to lift up to 50lbs.

Other Skills/Abilities

• Must be self‑motivated, self‑sufficient, and able to follow directions.
• Must be able to work into the early evening hours and weekends as needed.
• Service locations are located throughout the Mid‑Atlantic area. You must be open to driving distances and periodic overnight stays. Be a Road Warrior!!
• You will be required to obtain a Maryland Lottery Tech License.

Diversity and Inclusion Statement

At Atlantic Bingo Supply, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Atlantic Bingo Supply is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Atlantic Bingo Supply is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre‑employment testing, or otherwise take part in the employee selection process, please contact us at [e-mail].