Bingo Shift Manager

Potawatomi Casino Hotel; Milwaukee (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Potawatomi Casino Hotel seeks a Bingo Shift Manager to lead a team of Admission Clerks, Floor Clerks, Callers and Supervisors. You will drive guest service excellence while maintaining game integrity and profitability across Bingo operations.

The role requires supervisory experience, strong communication, and the ability to work varied shifts in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent with 3 years supervisory/management experience.
• Office skills including standard equipment and Microsoft Office familiarity.
• Ability to handle confidential information discreetly.
• Professional interaction with guests and staff at all levels, including public speaking.
• Ability to work irregular hours and extended shifts (nights, mornings, weekends, holidays).
• Physical ability to perform duties including lifting up to 50 lbs occasionally.

Responsibilities

• Carry out managerial responsibilities per policies: interview, hire, train, schedule, motivate, evaluate, and discipline team members.
• Assist in establishing and monitoring policies to ensure game and system integrity.
• Collaborate with Bingo leadership to develop sessions, games and promotions.
• Report outcomes of bingo sessions and monitor profitability.
• Recommend changes to protect profitability and guest experience.
• Promote positive guest relations and resolve issues promptly in writing or verbally.
• Mentor and educate team members, ensuring compliance with laws and internal controls.
• Maintain knowledge of gaming laws and regulations and ensure regulatory compliance.
• Perform other duties as assigned.

Skills

Supervisory Experience

Public Speaking

Guest relations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we provide our Bingo guests with an exceptional gaming experience while ensuring the accuracy of our many Bingo transactions? As a Bingo Shift Manager you will manage a team of Bingo Admission Clerks, Floor Clerks, Callers, and Supervisors and assist with establishing and monitoring operational department policies and procedures. While carrying out the job duties listed below, you will contribute to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

Principal Duties and Responsibilities (*Essential Functions)

• *Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
• *Assist with establishing and monitoring operational policies and procedures to ensure the integrity of all games and systems.
• *Work closely with Bingo leadership and peers for success of the Bingo department. Assist management to develop bingo sessions, new games, and promotions to enhance bingo program.
• *Report operational results of each bingo session and monitor profitability.
• *Recommend and implement changes and additions to protect profitability.
• *Promote and demonstrate positive guest relations.
• *Ensure timely, positive resolution of guest issues and complaints received in both written and verbal format.
• Help develop, guide, mentor and educate team members
• Maintain knowledge of local jurisdiction gaming laws (federal, state, etc.) and regulations.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 3 years of supervisory/management experience are required. Work experience in Bingo or gaming operations is preferred.
• Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 15 pounds on a regular basis and up to 50 pounds occasionally with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.