Product Line Systems & Support Engineer (Onsite, Arden)

Eaton; Royal Pines (NC); On-site; USD 71,000 - 105,000; Full time

Job summary

Eaton’s ES AMER ARS PDCAD division is seeking a Product Line Systems & Support Engineer for an onsite Arden, NC role. You’ll drive COE/COD system improvements, deliver training, and provide escalation support for the assigned product line.

The role requires COE experience with tools like Bid Manager, MI Manager, Design Automation, DCMS, and related systems. Eligible candidates must reside within 70 miles of Arden, NC and be eligible to work in the United States.

Qualifications

• Bachelor’s degree in engineering or computer science from an accredited institution
• Must be able to work in the United States without corporate sponsorship now and within the future
• No relocation benefit is being offered for this position. Only candidates currently residing within a 70 mile radius of Arden, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Responsibilities

• Deploying and supporting Front End Engineering systems for the assigned product line.
• Support the development of product line specific training documentation on their use of the engineering software tools and processes.
• Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
• Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
• Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
• Gather requests for system enhancements and communicate those to the appropriate development manager.
• Support continuous testing for systems enhancements and bug fixes as they are deployed.
• Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
• Be available for after-hours and weekend support.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

Education

Bachelor’s degree in engineering or computer science

Bachelor’s degree in electrical or mechanical engineering

Tools

Bid Manager

MI Manager

Design Automation

DCMS

Plant Order Manager

Pick Work Bench

Job description

Eaton’s ES AMER ARS PDCAD division is seeking a Product Line Systems & Support Engineer for an onsite Arden, NC role. You’ll drive COE/COD system improvements, deliver training, and provide escalation support for the assigned product line.

The role requires COE experience with tools like Bid Manager, MI Manager, Design Automation, DCMS, and related systems. Eligible candidates must reside within 70 miles of Arden, NC and be eligible to work in the United States.