Product Leader: Conversational AI & CX Platform

Southern California Edison

Rosemead (CA)

Hybrid

USD 140,000 - 190,000

Full time

5 days ago

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Hybrid work model

Job summary

Southern California Edison is seeking a Senior Product Manager, Conversational AI & Customer Experience to own the AI-powered customer service journey. You will shape the Interactive Voice Assistant, translate insights into conversational flows, and collaborate with Engineering, Customer Experience, and external vendors to deliver high-quality launches.

You will manage KPIs, align with brand and innovation strategies, and drive improvements in customer resolution across voice and chat channels

Qualifications

Ten or more years of experience establishing marketing strategies and leading product growth.
Experience in product management, ownership, or digital customer experience with AI.
Ability to translate policies into clear product requirements and test scenarios.

Responsibilities

Oversee end-to-end life cycle from concept to launch across all products and lines.
Develop briefs with incentives, technology info, verification, go-to-market strategy.
Prioritize specs based on client feedback, trends, insights and competitive research.
Define product verticals with vision, roadmap and execution oversight.
Lead research on requirements, feedback from customer facing teams, and improvements.
Develop and execute product marketing aligned with brand and innovation.