Product Manager: Conversational AI & Customer Experience

Pacer Group; Rosemead (CA); On-site; USD 100,000 - 130,000; Part time

Job summary

A forward-thinking technology firm in Rosemead, CA is seeking a Product Manager for Conversational AI and Customer Experience. This role requires over 5 years of experience in product management or conversational design, with expertise in NLU platforms and flow design tools. The successful candidate will own the design of AI-driven voice and chat solutions that address real customer challenges without human intervention. Local applicants only; no relocation provided.

Qualifications

• 5+ years in product management or conversational design.
• Experience with NLU platforms like Dialogflow or Lex.
• Proficient with flow design tools such as Miro or Lucidchart.

Responsibilities

• Design AI-powered voice and chat experiences.
• Create conversational journeys that solve customer problems.
• Ensure no human handoffs during the interaction.

Skills

Product management

Conversational design

User Experience (CX)

Natural Language Understanding (NLU)

Flow design tools

Tools

Dialogflow

Lex

Miro

Lucidchart

Voiceflow

Job description

A forward-thinking technology firm in Rosemead, CA is seeking a Product Manager for Conversational AI and Customer Experience. This role requires over 5 years of experience in product management or conversational design, with expertise in NLU platforms and flow design tools. The successful candidate will own the design of AI-driven voice and chat solutions that address real customer challenges without human intervention. Local applicants only; no relocation provided.