Product Knowledge Expert - Work from home

TurboTax; Vancouver (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking enthusiastic individuals to work as Customer Service Representatives. In this role, you will assist customers with their inquiries about TurboTax products and tax return software through a flexible work schedule. Offering $18.50 per hour plus bonuses, this position supports you with proper training and ongoing guidance.

Benefits

Flexible work schedule

Training support from SMEs

Certification bonus

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn.
• Ability to understand customer needs.

Responsibilities

• Assist TurboTax customers with inquiries.
• Support provided by SMEs during live calls.
• Answer questions related to TurboTax products.

Skills

Strong communication skills

Customer service

Eagerness to learn

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. We provide continuous support for all your needs.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed in this role as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential to help customers effectively and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.