Product Knowledge Expert - Work from home

TurboTax; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with questions related to TurboTax products and tax return software. The role offers flexible hours, a starting pay of $18.50 per hour, and opportunities for bonuses based on performance. No accounting background is needed, just strong communication skills and a desire to help. Join us and receive support from experienced team members to succeed in this position.

Benefits

Flexible hours

Turbo Bonus Boost

Bonus for certification

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential.

Responsibilities

• Assist TurboTax customers with inquiries on products and tax return software.
• Support customers by answering questions about downloading, logging in, and printing.
• Provide ongoing assistance to enhance customer experience.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to articulate solutions clearly and empathetically.
• The ability to understand customer needs, drive innovation, and deliver excellent service is crucial.

Additional information :

Employment type : Full-time