Product Knowledge Expert - Work from home

TurboTax; Tempe (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with their inquiries about tax return software. This role offers flexible scheduling, a competitive pay rate of $18.50 per hour, and a bonus of $310 for certification. Ideal candidates are enthusiastic learners with strong communication skills, aiming to provide innovative service.

Benefits

Flexible schedule

Turbo Bonus Boost

Qualifications

• Enthusiastic learners eager to assist customers.
• Strong communication skills essential.
• Ability to understand customer needs.

Responsibilities

• Assist customers with TurboTax questions about products and software.
• Support provided during live calls.
• Complete a 20-hour certification.

Skills

Communication skills

Customer service

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers with questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th.
• Receive a $310 Bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are encouraged
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following :

• No specific accounting background is necessary. Enthusiastic learners eager to assist customers are ideal.
• Strong communication skills are essential to clearly and empathetically assist customers with TurboTax products and software.
• Ability to understand customer needs and provide innovative, top-quality service.