Product Knowledge Expert - Work from home

TurboTax; Kettering (OH); Remote; USD 60,000 - 80,000; Part time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with their tax return software. The role offers flexible scheduling, pay of $18.50 per hour, and potential bonuses, making it ideal for enthusiastic individuals looking to help others while building their skills in a supportive environment.

Qualifications

• No specific accounting background is required.
• Enthusiastic individuals eager to learn and assist customers are preferred.

Responsibilities

• Assist customers with TurboTax products and software through inquiries.
• Provide ongoing support and understand customer needs.

Skills

Strong communication skills

Customer empathy

Willingness to learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions regarding TurboTax products and tax return software. Common inquiries include downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and basic tax questions. We provide ongoing support for all your needs.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls, along with an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers navigate TurboTax products and software. Clear and empathetic articulation is key.
• The ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.