Product Implementation Manager, iQueue

Bazeta; United States; Remote; USD 90.000 - 125.000; Vollzeit

Benefits dieser Stelle

401(k) Match

Comprehensive healthcare benefits

Paid Time Off and Parental Leave

Monthly reimbursement for Skill Build/

Monthly reimbursement for Wellness, PT

Zusammenfassung

LeanTaaS is hiring a Product Implementation Manager for iQueue in the United States. This remote-friendly role guides surgical practices through optimization deployments, coordinating data, configuration, validation, and rollout while balancing technical know-how with strong stakeholder engagement.

You will work with cross-functional teams to tailor workflows, measure success, and ensure customer satisfaction across multiple implementations nationwide.

Qualifikationen

• 3–5 years of customer-facing experience in healthcare implementation.
• Strong analytical and quantitative skills with a customer-focused mindset.
• Experience with general software implementation processes and healthcare IT systems.

Aufgaben

• Lead and independently manage customer implementations from kickoff to rollout as primary contact.
• Guide scheduling, perioperative workflows, and OR assignment, identifying workflow gaps.
• Communicate IT/data requirements and ensure customer teams understand data needs for iQueue.
• Oversee data pipelines, interfaces, and custom workflows, documenting changes.
• Monitor progress and resolve risks to ensure a smooth go-live and positive experience.
• Track KPIs and propose workflow improvements based on customer feedback.
• Build practice leadership relationships and develop super users to drive adoption.

Kenntnisse

Customer-facing experience

Healthcare implementation

Data analysis

Communication

Stakeholder management

Ausbildung

Bachelor’s degree or equivalent in health/science/engineering/business

Tools

JavaScript

HTML

CSS

Jobbeschreibung

# Product Implementation Manager, iQueueUnited States2 hours agoID 4589810Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: LeanTaaS## DescriptionWe are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office. LeanTaaS’ iQueue for Surgical Clinics is the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are looking for a talented Product Implementation Manager to guide surgical practices through our healthcare optimization solutions, navigating complex scheduling while prioritizing patient care, building strong stakeholder relationships, and creatively overcoming implementation barriers. You’ll manage multiple customer implementations effectively, create custom workflow solutions, and serve as a trusted advisor to practices, balancing technical knowledge with exceptional interpersonal skills. What you’ll do • Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact • Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps • Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue • Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes • Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement • Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience • Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs • Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations What you’ll bring • Bachelor’s degree in health sciences, engineering, business administration or related field or equivalent years of related experience • 3-5 years of customer-facing work experience in healthcare implementation • Track record of applying strong quantitative and analytical skills in prior roles • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful • Experience with general software implementation processes • Foundational knowledge of JavaScript, HTML, and/or CSS • Understanding of healthcare IT systems and data • Experience with project management and facilitating change management • Exceptional communication, organizational and stakeholder management skills • Experience working with cross-functional teams (engineering, product, marketing) • Strong problem-solving skills and a proactive approach to overcoming challenges • Willingness and ability to travel up to 35-50% nationwide Bonus points if you have • Master’s degree in business or healthcare field • Background in perioperative services, including knowledge of surgical workflows • Experience and passion for process improvement (Lean or Six Sigma training a strong plus) • Intermediate JavaScript skills • EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth) • Healthcare software customization experience • Experience with Pendo Guide, ZenDesk • Project management certification • Healthcare IT implementation experience What you’ll get • Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives! • Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs $90,000 – $125,000 a year LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future. Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.... Source: Jobspresso (https://jobspresso.co/job/product-implementation-manager-iqueue/)This listing comes from a partner feed. Apply on the source website.