Senior Clinical Workflow Implementation Manager, iQueue for Inpatient Flow

LeanTaaS, Inc.; Charlotte (NC); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) Match

Comprehensive healthcare benefits

Generous Paid Time Off

Education Reimbursement

Job summary

A healthcare technology company in Charlotte, NC is seeking a Customer Success Manager to enhance patient care by improving operational workflows in hospitals. This role requires at least 5 years in customer-facing positions and a strong background in healthcare operations. Responsibilities include leading implementations, designing training programs, and ensuring customer satisfaction. A competitive compensation package based on experience is offered, along with benefits including healthcare and 401(k) match.

Qualifications

• 5+ years of professional experience in customer-facing roles.
• 7+ years of experience with healthcare products or hospitals.
• 3+ years of healthcare leadership experience in process improvement.

Responsibilities

• Lead customer implementations from discovery to go-live.
• Optimize workflows across departments to improve patient flow.
• Design and deliver training programs for product adoption.

Skills

Customer obsession

Healthcare operations management

Analytical thinking

Change management

Strong communication skills

Education

Bachelor's degree or equivalent experience

Job description

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

Join our Customer Success Organization, where we partner with hospitals to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!

WHAT YOU'LL DO

• Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning.
• Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency.
• Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders.
• Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations.
• Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams.
• Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision‑making and ROI realization.
• Collaborate cross‑functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.

WHAT YOU'LL BRING

• Bachelor’s degree or equivalent years of related experience
• A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
• Healthcare background in operations management or patient flow
• 5+ years of professional experience in a client- or customer‑facing role such as management consulting, implementation management, or customer success
• 7+ years of experience working on healthcare products / working with hospitals
• 3+ years of healthcare leadership experience in process improvement, operations management or patient flow
• Excellent strategic and organizational agility
• Analytical thinking, strong communication and presentation skills
• Ability to influence change within complex organizations by using data, problem solving and change management strategies
• Willingness to travel 25-50% of the time

BONUS POINT IF YOU HAVE

• Graduate degree from one of the following programs: MHA, MPH, MHSA, MBA. or an MS, MSN with a focus in health informatics
• Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA

WHAT YOU'LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

$120,000 - $150,000 a year

LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [e-mail]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.