Client Success Manager (full-time, one position)

LeanTaaS; Santa Clara (CA); On-site; USD 130,000 - 131,000; Full time

Benefits offered by this job

Remote work option

Job summary

LeanTaaS is seeking a Client Success Manager to drive value for healthcare clients by implementing the iQueue for Operating Rooms, collaborating with Product and Data Engineering teams, and ensuring client ROI.

You will analyze client data using SQL, Tableau, and Excel, train stakeholders, build relationships, and collaborate across teams to improve adoption and retention.

Qualifications

• Master’s degree in Business Administration or related field.
• Six months marketing experience including Google Analytics and CX.

Responsibilities

• Implement iQueue for OR and improve client processes.
• Analyze client data with SQL/Tableau/Excel to identify opportunities and ROI.
• Train cross-functional client stakeholders on product features.
• Build and cultivate hospital relationships to drive engagement and retention.
• Collaborate with Product and Design teams to synthesize client feedback.
• Create communications, product resources, and reports about client data and engagement.
• Advise hospital leadership to set goals for operational excellence and product ROI.

Skills

SQL

Tableau

Excel

Client relationships

Data analytics

Education

Master’s degree in Business Administration or related field

Tools

Google Analytics

CX

Job description

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

LeanTaaS Inc.is seeking a qualified

Client Success Manager (full-time, one position)

Job Duties and Requirements:

Client Success Manager needed in Santa Clara, CA to work closely with the iQueue for Operating Rooms Implementation, Product and Data Engineering teams to successfully implement LeanTaaS' iQueue software and improve processes at both new and existing clients. Problem solver for client issues by using technical knowledge to analyze raw data from the clients’ healthcare software, detect trends or patterns to make accurate assessments, and convey actionable takeaways. Utilize Data Analytics and Visualization tools (SQL, Tableau, and Excel) for software usage to identify opportunities for engagement and upselling, increase the value our clients receive, and ensure retention. Master healthcare software industry and iQueue for OR product suite to train cross-functional client stakeholders on product features. Serves as the subject-matter expert and able to handle sensitive discussions to implement change management and improve operational processes. Create internal and external facing communications, product resources, and reports about client data, health and engagement. Consult with hospital leadership to set goals for operational excellence, interpret data metrics, develop actionable recommendations for improved client engagement, and demonstrate product ROI. Build and cultivate hospital relationships with existing clients and within all parts of the organization. Work collaboratively with Product and Design teams to synthesize hospital partners’ feedback to achieve software success, drive product development, provide the best product for the client and our market. Must have a Master’s degree (or foreign equivalent) in Business Administration, Business Analytics or related field plus six (6) months of marketing experience. Six (6) months of marketing experience must include experience in Google Analytics and CX. Any suitable combination of education, training, or experience is acceptable. All experience may be acquired concurrently. Telecommuting is an option.

Job Location: Santa Clara, California

$130,187 - $130,500 a year

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to [e-mail]. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.