Product Fulfillment & Operations Associate

Prime-Corporate-Services; Murray (UT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

401k with company match

Job summary

Prime-Corporate-Services in Utah is seeking a Product Fulfillment Associate to support Decoder Tax's operational backbone. You’ll work closely with our CPAs, Product Operations Manager, and offshore tax partners to keep plans moving forward, schedules aligned, and information accurate.

This is a customer-facing, process-driven role embedded in the Product team, with exposure to customers and cross-functional staff to scale Decoder Tax effectively.

Qualifications

• 3+ years of administrative support, operations, or customer service experience.
• Strong customer-facing communication skills via email, phone, and coordination.
• Exceptional attention to detail and comfort handling sensitive information.
• Highly organized and able to manage multiple workflows simultaneously.
• Comfortable working with email delegation, calendars, spreadsheets, and internal tools.
• Ability to follow structured processes while identifying opportunities to improve them.

Responsibilities

• Manage customer scheduling logistics, including rescheduling discovery and tax review calls on behalf of Decoder Tax CPAs.
• Serve as a professional, customer-facing point of contact for administrative and support-related inquiries.
• Potentially handle inbound support calls related to scheduling, plan status, or next steps.
• Prepare and organize materials for tax advisors ahead of discovery and review calls.
• Ensure customers and advisors have the correct documentation at the right time.
• Support the fulfillment workflow for Decoder Tax plans, including tracking progress and coordinating handoffs.
• Coordinate with offshore CPAs to align inputs, timelines, and deliverables.

Skills

Admin support

Customer communication

Detail-oriented

Organizational skills

Tools

Salesforce

Google Docs/Sheets

Reporting exports

Job description

Prime-Corporate-Services in Utah is seeking a Product Fulfillment Associate to support Decoder Tax's operational backbone. You’ll work closely with our CPAs, Product Operations Manager, and offshore tax partners to keep plans moving forward, schedules aligned, and information accurate.

This is a customer-facing, process-driven role embedded in the Product team, with exposure to customers and cross-functional staff to scale Decoder Tax effectively.