Ads Quality & Product Insights Specialist
TikTok
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Benefits offered by this job
Job summary
TikTok is seeking a Quality & Product Insights Specialist to improve advertising product quality by turning operational data into actionable product improvements. You will work with PM, Eng, TPS, QA, and Algorithms teams to standardize troubleshooting, analyze tickets, and drive automation for scale.
The role emphasizes cross-functional collaboration, data-driven decision making, and leveraging AI-enabled diagnostics to reduce resolution times and enhance advertiser experience across our ad tech
Qualifications
- Bachelor's degree or equivalent practical experience.
- 3+ years in Product Operations, Product Management, or related roles.
- Experience working with cross-functional teams (PM, Eng, Ops).
- Strong analytical skills with data-driven improvements.
- Experience with ticketing platforms such as Zendesk or Jira.
- Excellent communication and stakeholder management; Chinese and English required.
Responsibilities
- Design standardized troubleshooting frameworks with PM/Engineering.
- Establish ticket prioritization standards and workflows.
- Analyze operational data to identify recurring issues and root causes.
- Develop AI-powered diagnostics and automation initiatives.
- Understand the full troubleshooting lifecycle to improve efficiency.
- Collaborate across PM, Engineering, TPS, QA, and Algorithms teams.
- Monitor performance and advocate for product quality improvements.
Skills
Education
Tools
Job description
TikTok is seeking a Quality & Product Insights Specialist to improve advertising product quality by turning operational data into actionable product improvements. You will work with PM, Eng, TPS, QA, and Algorithms teams to standardize troubleshooting, analyze tickets, and drive automation for scale.
The role emphasizes cross-functional collaboration, data-driven decision making, and leveraging AI-enabled diagnostics to reduce resolution times and enhance advertiser experience across our ad tech
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