Product Engineering Principal Technician

Asurion; Smyrna (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Asurion is seeking a Principal Technician to support the Tech Services & Support team in disassembly/reassembly, troubleshooting, and root cause analysis of mobile devices and electronics. The role includes training technicians, maintaining fixtures, and reporting results to engineers.

The ideal candidate will have mobile device/PC troubleshooting experience, OS knowledge (iOS/Android), and the ability to mentor teammates while documenting tests and processes.

Qualifications

• 2-year technical or associate degree in electrical/mechanical technology.
• 6+ years electrical/electronic experience.
• Experience with mobile devices and PCs.
• Proficient in troubleshooting and test documentation.

Responsibilities

• Disassembly and reassembly of fixtures and components.
• Train team members on disassembly/reassembly techniques.
• Review reports and provide feedback to technicians.
• Maintain and update training materials and documentation.
• Approve and maintain UAT results, test device inventory, and data.
• Partner with Engineers to identify new test processes.
• Collaborate with Engineers and Operations to implement updates and systems.
• Assist Operations and Help Desk with troubleshooting localized system issues.

Skills

Device Troubleshooting

Disassembly/Reassembly

Root Cause Analysis

Training/Mentoring

Test Planning

Documentation

Mobile OS Experience

Education

2-year technical/Associate degree in electrical/mechanical technology

Tools

Fixture maintenance

UAT testing

Job description

The Principal Technician will work as part of the Tech Services & Support team to support operational processes, focusing on the disassembly, reassembly, troubleshooting, and root cause analysis of mobile devices and consumer electronics. They’ll also be responsible for training and maintenance of fixtures. They will report results of their observations, train technicians, review reports and resolve issues. The ideal candidate will have experience in mobile phone and PC troubleshooting and mobile device operating systems (iOS/Android).

This position will support engineers in analyzing the effectiveness of the hardware and equipment they are building.

Duties & Responsibilities:

• Perform disassembly and reassembly of various fixtures and components.
• Train team members on proper disassembly and reassembly techniques.
• Review reports and provide feedback and training to technicians.
• Maintain and update training materials and documentation.
• Approve and maintain UAT results, test device inventory, and data.
• Partner with Engineers to identify and develop new-feature test processes.
• Partner with Engineers and Operations to implement latest updates, features, and systems.
• Support Operations and Help Desk team in troubleshooting localized systems issues and provide recommendations for swift resolutions.
• Utilize the ability to recognize problems or data trends that need further investigation and recommend.
• Document results of root cause analysis investigations and recommend solutions.
• Make good technical decisions and complete tasks & assignments under direction.
• Escalate technical issues to engineering staff.

Skills/Knowledge:

• Knowledge of test hardware equipment and testing processes in mobile device or computer industry (Android and iOS platform experience a plus).
• Proficiency in consumer electronics and mobile device troubleshooting and testing, preferably with a service and repair background.
• Practical experience with various mobile OEMs and their operating systems.
• Experience in disassembly and reassembly of electronic components.
• Ability to train and mentor team members.
• Testing, test planning, and documentation of test plans and processes.
• Experience in mobile device and electronic devices content clearing or diagnostics is beneficial.

Education and Experience Guidelines:

• 2-year technical or associate degree electrical/mechanical technology or 6+ years electrical/electronic experience.

Physical Demands & Working Conditions

• Stationary Position: Frequently
• Hearing: Receive detailed information if spoken to
• Pushing/Pulling/Reaching: Occasionally during builds
• Kneel: Occasionally for equipment access
• Grab: Frequently handling small components
• Bend: Occasionally during assembly tasks
• Lift/Carry Over: Up to 40 pounds
• Wet or Humid Conditions: Seldom in test environments
• Moving Mechanical Parts: Frequently around lab equipment
• Heavy Machinery: Occasionally near production equipment
• High Places: Seldom with proper protection
• Fumes or Airborne Particles: Occasionally with ventilation
• Toxic or Caustic Chemicals: Occasionally with PPE
• Electricity: Frequently when testing live circuits
• Loud Noise: Occasionally in plant areas
• Other Environmental: ESD-controlled workspaces