Product & Engineering Ops Leader — AI-Driven Delivery Insights

XOi; Nashville (TN); On-site; USD 145,000 - 155,000; Full time

Job summary

XOi Technologies is seeking a Product & Engineering Operations Lead to build and scale the operating system for the combined Product and Engineering teams. You will own metrics, rhythms, and systems delivering leadership visibility into how we deliver value across product, engineering, design, customer success, sales, marketing, and data.

You will shape how we leverage AI to improve planning, execution, and organizational effectiveness while managing product intelligence, documentation, and

Qualifications

• 3+ years of experience leading Product Operations or related B2B SaaS disciplines.
• Proven track record of building or scaling Product Operations in high-growth software organizations.
• Strong understanding of modern product development, software delivery practices, and lifecycle management.
• Skilled at leveraging data, customer insights, and engineering metrics to drive strategy and prioritization.
• Enthusiasm for utilizing AI-powered productivity tools to optimize Product and Engineering operations.
• Excellent communication, facilitation, and executive stakeholder management skills.

Responsibilities

• Own the unified Product & Engineering scorecard — including engineering delivery metrics, product performance metrics, and portfolio health.
• Build dashboards and reporting that make effectiveness and efficiency visible in near-real-time.
• Track capacity allocation across the teams so investment stays aligned with strategy.
• Surface R&D efficiency indicators and translate them into decisions leadership can act on.
• Develop and improve systems combining customer feedback, usage data, research, commercial insights, engineering metrics, and operational data into trusted product intelligence.
• Partner with Product, Engineering, Customer Success, Sales, and Data teams to ground decisions in measurable outcomes and identify portfolio opportunities.
• Own and evolve the Product and Engineering operating model, including strategic planning, portfolio and roadmap governance, lifecycle management, and launch readiness.
• Partner with Product and Engineering leadership to continuously improve planning, prioritization, delivery predictability, and cross-functional execution.

Skills

Product Operations leadership

Cross-functional leadership

Data-driven decision making

AI-enabled product operations

Executive stakeholder management

Leadership in high-growth SaaS

Tools

Notion

AirTable

Productboard

Jira

Linear

Aha!

Job description

XOi Technologies is seeking a Product & Engineering Operations Lead to build and scale the operating system for the combined Product and Engineering teams. You will own metrics, rhythms, and systems delivering leadership visibility into how we deliver value across product, engineering, design, customer success, sales, marketing, and data.

You will shape how we leverage AI to improve planning, execution, and organizational effectiveness while managing product intelligence, documentation, and