Product Engagement Lead: Launch and Scale Operations

OpenAI; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking a Product Engagement Manager on the User Operations team in San Francisco, CA. This role leads a small team of Product Engagement Specialists, ensuring successful product launches and providing the tools and knowledge for frontline teams to deliver accurate, delightful customer experiences.

You will design scalable feedback loops, translate user insights into product improvements, and serve as the bridge between product and support operations in a fast-paced, evolving

Responsibilities

• Lead a team coordinating product launches across internal and external teams, ensuring seamless execution and support readiness.

Job description

OpenAI is seeking a Product Engagement Manager on the User Operations team in San Francisco, CA. This role leads a small team of Product Engagement Specialists, ensuring successful product launches and providing the tools and knowledge for frontline teams to deliver accurate, delightful customer experiences.

You will design scalable feedback loops, translate user insights into product improvements, and serve as the bridge between product and support operations in a fast-paced, evolving