Product Engagement Lead: AI-Driven SaaS & Enterprise Growth

Jobgether; United States; On-site; USD 122,000 - 180,000; Full time

Benefits offered by this job

Career growth

Mentorship

Global exposure

Collaborative environment

Diversity and inclusion

Innovation opportunities

Builder culture

Competitive salary

Job summary

Jobgether in the United States is seeking a Product Engagement Manager to drive customer success by turning product capabilities into measurable business outcomes. You will lead strategic customers through the entire product journey, from initial implementation and solution design to adoption, value realization, and expansion in a complex enterprise SaaS environment.

You will work at the intersection of Product, Customer Success, Technical Delivery, and Growth, helping organizations maximize

Qualifications

• 5+ years in SaaS, professional services, customer success, or similar fields.
• Proven experience leading SaaS implementations and adoption initiatives.
• Strong product/system thinking linking business objectives to tech solutions.
• Technical proficiency with integrations, APIs, SSO, and enterprise environments.
• Excellent stakeholder management and executive communication skills.
• Experience driving AI adoption and workflow automation is a plus.
• Understanding of customer success metrics (GRR, NRR, expansion, health).
• Bachelor's degree in Engineering, CS or related discipline preferred.

Responsibilities

• Lead end-to-end customer deployments from discovery to value realization.
• Develop and execute customer engagement strategies to accelerate time-to-value.
• Act as product strategist for strategic accounts aligning objectives with capabilities.
• Demonstrate platform features, AI innovations to secure executive alignment.
• Help customers operationalize AI-powered workflows and measure impact.
• Translate requirements into scalable deployment plans and adoption playbooks.
• Collaborate with Product teams to influence roadmap priorities.
• Resolve deployment and adoption challenges across integrations and workflows.
• Build trusted relationships with administrators, business leaders, and executives.
• Analyze adoption signals to identify retention risks and growth opportunities.
• Stay informed on emerging AI technologies and introduce relevant innovations.

Skills

SaaS expertise and delivery

Stakeholder management

Product strategy

Executive communication

Solution design

AI adoption

Deployment and adoption

Education

Bachelor's degree in Engineering/CS

Tools

CRM

LMS

BI platforms

HRIS

Enterprise integrations

Job description

Jobgether in the United States is seeking a Product Engagement Manager to drive customer success by turning product capabilities into measurable business outcomes. You will lead strategic customers through the entire product journey, from initial implementation and solution design to adoption, value realization, and expansion in a complex enterprise SaaS environment.

You will work at the intersection of Product, Customer Success, Technical Delivery, and Growth, helping organizations maximize