Product Enablement Manager

RXNT; Annapolis (MD); Remote; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401K

Disability insurance

Quarterly incentives

Zusammenfassung

RXNT is seeking a Product Operations Manager to drive the LMS strategy and content enablement across Clinical and Practice Management solutions.

You will design organization-wide training, manage client webinars, and ensure up-to-date documentation and Help Center content. This role partners with Marketing and Product to scale knowledge as the RXNT product evolves.

Qualifikationen

• 5+ years of experience in medical billing, scheduling, or clinical operations.
• Strong understanding of automation, LMS platforms, and emerging enablement technology.
• Excellent verbal and written communication with the ability to influence cross-functional stakeholders.
• Proven experience creating training content, documentation, and enablement frameworks at scale.
• Familiarity with support/CRM tools (HubSpot, Zendesk).

Aufgaben

• Own and evolve the long-term strategy for RXNT Learn (LMS).
• Design and deliver organization-wide training and client-facing webinars.
• Ensure timely documentation and rollout of new features across stakeholders.
• Maintain and evolve Help Center content based on product updates.
• Evaluate LMS, automation, and AI-driven enablement tools for adoption.
• Partner with Marketing and Product to ensure brand consistency.
• Serve as the go-to knowledge resource for Clinical and Practice Management.
• Identify knowledge gaps and build a content roadmap to close them.

Kenntnisse

Strategic planning

Cross-functional communication

Training content creation

Content architecture

Ausbildung

Bachelor's or Associate's degree

Medical billing/coding certification is a plus

Tools

HubSpot

Zendesk

Google Workspace

Jobbeschreibung

Product Operations Manager is a strategic driver of content and enablement across RXNT, combining deep expertise in RXNT's Clinical and Practice Management solutions with a forward-looking understanding of automation, LMS, and emerging enablement technology. This role sets the strategy for how product knowledge is captured, structured, and delivered - feeding Sales, Customer Service, Onboarding, and ultimately RXNT's customers - and ensures that strategy scales as the product and organization evolve. The Product Operations Manager bridges internal knowledge gaps, builds scalable training and documentation infrastructure, and positions RXNT's teams to adopt new features and tools quickly and consistently.

Department

Product

Location

Remote

Compensation

$80,000 - $100,000 / year

Key Responsibilities

Learning Management Strategy

• Own and evolve the long-term strategy for RXNT Learn (LMS), including how content architecture, automation, and delivery methods should scale as the product and company grow
• Own the design and delivery of organization-wide training and client-facing webinars, equipping team members to lead sessions independently
• Ensure timely documentation and rollout of new features across internal and external stakeholders
• Maintain and evolve Help Center content based on product updates and client needs
• Evaluate emerging LMS, automation, and AI-driven enablement tools, and recommend adoption where it improves speed, accuracy, or scale of content delivery
• Partner with the Marketing and Product teams to ensure brand consistency

Product Expert

• Serve as the go-to strategic resource for Clinical and Practice Management knowledge across the company, with a firm grasp of how RXNT's SaaS solutions work end-to-end
• Act as the liaison for cross-functional product-related inquiries, translating product complexity into clear, actionable content for non-technical audiences
• Serve as the primary point of contact for inbound questions from Sales, Customer Service, and Onboarding - answering directly where possible, and routing and prioritizing the rest to the appropriate teams
• Identify emerging knowledge gaps and proactively build a content roadmap to close them, escalating resourcing needs to the Director of Product Operations

Process Improvement

• Build and lead a content enablement strategy that ensures Sales, Customer Service, and Onboarding teams - and ultimately customers receive consistent, accurate, and timely information
• Assist in onboarding and adoption of tools aligned with LMS and business needs, with an eye toward automation opportunities
• Create reusable templates and frameworks for tools such as HubSpot and Zendesk
• Educate internal teams on newly introduced platforms and support workflows

Feature Launch & Adoption

• Lead cross-functional planning and execution for successful feature launches
• Collaborate closely with Marketing to align feature rollout campaigns and messaging
• Provide guidance to marketing on videos, email content, and customer education materials to drive ongoing feature adoption

Additional Job Functions

• Other duties as assigned

Requirements

Qualifications

• In-depth knowledge of RXNT's SaaS solutions, including clinical workflows, medical billing, or scheduling
• Strong understanding of automation, LMS platforms, and emerging enablement technology, with the ability to translate capability into strategy
• Excellent verbal and written communication, with the ability to influence cross-functional stakeholders
• Proven ability to set and execute strategy, not just deliver content
• Experience creating training content, documentation, and enablement frameworks at scale
• Familiarity with Google Suite, LMS platforms, and support/CRM tools (HubSpot, Zendesk)
• Experience with medical software (EHR, PMS) and customer-facing roles preferred
• 5+ years of experience in medical billing, scheduling, or clinical operations

Education/Certifications Requirements

• Bachelor's or Associate's degree preferred
• Medical billing and coding certification is a plus

Physical Requirements

• Prolonged periods of sitting and computer use
• Reliable internet connection
• Ability to spend the majority of the workweek on phone or video calls

Benefits

RXNT offers employees access to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance.