Launch IT Operations Engineer for Space Flight Ops

Voiceflow; Town of Florida (NY); On-site; USD 89,040 - 133,560; Full time

Benefits offered by this job

Equity in the form of stock options

Comprehensive benefits program

401(k) plan with employer match

Paid Time Off: 4 weeks

On-site gym or wellness stipend

Job summary

Voiceflow is seeking an IT Operations Engineer for their operations at the Launch Complex and Launch Control Center. The candidate will support various IT needs including computers, phones, and conference systems in a fast-paced environment.

This role requires hands-on technical support, ensuring that all IT systems are functional and reliable while providing prompt assistance to personnel in critical operations.

Qualifications

• 4+ years of experience in IT support, desktop engineering, or related field.
• Ability to diagnose and resolve common complex hardware and software issues.
• Comfortable in operational environments where priorities shift rapidly.

Responsibilities

• Maintain computers, phones, printers and IT systems at the launch site.
• Diagnose and resolve hardware and software connectivity issues.
• Setup IT resources for new employees and visiting personnel.

Skills

Windows operating system

macOS operating system

Technical troubleshooting

Networking concepts

Customer service

Education

Associate's degree in Information Technology or Computer Science

Tools

Microsoft 365

Slack

Confluence

Job description

Voiceflow is seeking an IT Operations Engineer for their operations at the Launch Complex and Launch Control Center. The candidate will support various IT needs including computers, phones, and conference systems in a fast-paced environment.

This role requires hands-on technical support, ensuring that all IT systems are functional and reliable while providing prompt assistance to personnel in critical operations.