Product Enablement & Documentation Specialist

ezJustice; Mansfield (OH); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

401K with match

Paid holidays

Professional growth opportunities

Leadership interaction

Inclusive culture

Job summary

StepMobile is seeking a Technical Documentation & Enablement Specialist in Mansfield, Ohio to translate software development into customer education and sales/marketing materials. You will create documentation, training content, release notes, and training videos, collaborating with developers, support, sales and marketing to ensure accurate, helpful content across ezJustice product suite.

Join a team committed to improving customer experience and adoption through clear, accessible resources

Qualifications

• Excellent written and verbal communication skills.
• Ability to explain complex software to non-technical audiences.
• Strong organizational skills and attention to detail.
• Able to learn software applications quickly.
• Experience creating training content and documentation.

Responsibilities

• Understand new features with stakeholders and translate into clear docs.
• Write and maintain release notes.
• Create user guides, FAQs, and help articles.
• Develop step-by-step training materials.
• Record training videos and product demos.
• Support with customer onboarding and education.
• Maintain current documentation as products evolve.
• Prepare internal feature summaries for Sales.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Ability to learn quickly

Cross-functional collaboration

Tools

Screen recording tools

Video editing

Knowledge-base software

LMS platforms

Job description

StepMobile is seeking a Technical Documentation & Enablement Specialist in Mansfield, Ohio to translate software development into customer education and sales/marketing materials. You will create documentation, training content, release notes, and training videos, collaborating with developers, support, sales and marketing to ensure accurate, helpful content across ezJustice product suite.

Join a team committed to improving customer experience and adoption through clear, accessible resources