Merchant Experience Product Intern: Shape Onboarding & Stores

Bask Health; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Bask Health in New York seeks a Merchant Experience Product Intern to help improve tools merchants use to build and grow their telehealth businesses. You will partner with product managers, engineers, and customer-facing teams to understand merchant needs, identify friction, and contribute to onboarding, storefront setup, and product configuration.

This hands-on internship focuses on documenting requirements, testing improvements, and supporting initiatives that make Bask easier to use for

Qualifications

• Strong interest in product management, SaaS platforms, and building software for businesses.
• Foundational understanding of websites, web applications, and how software products are built.
• Hands-on technical experience through coursework, personal projects, internships, or independent learning.
• Familiarity with JavaScript, TypeScript, Python, or another programming language.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user problems and communicate clear, practical recommendations.
• Strong attention to detail and willingness to investigate software issues independently.
• Ability to organize feedback, document requirements, and communicate findings clearly.
• Interest in understanding how merchants set up, operate, and grow online businesses.
• Ability to learn new software tools, technical concepts, and business workflows quickly.
• Strong written and verbal communication skills.
• Ability to collaborate with product managers, engineers, designers, and customer-facing teams.
• Initiative, curiosity, and willingness to take ownership of assigned projects.

Responsibilities

• Support initiatives to improve merchant experience across Bask's platform.
• Work with PMs and customer-facing teams to understand merchant configuration and launches.
• Gather and organize merchant feedback to identify problems and opportunities.
• Improve onboarding, account setup, and storefront configuration workflows.
• Assist with catalogs, pricing, subscriptions, and business settings.
• Identify confusing steps and usability issues across merchant apps.
• Translate merchant needs into product requirements and acceptance criteria.
• Work with engineers and designers to understand tech requirements and solutions.
• Investigate merchant-reported issues and document findings.
• Support usability testing and QA for merchant features.
• Evaluate how changes to merchant settings affect storefront/checkout.
• Research e-commerce platforms and merchant tools for ideas.
• Review product usage and feedback to understand feature performance.
• Assist with product documentation, project tracking, and launches.
• Participate in discovery, planning meetings, and feature reviews.
• Take ownership of small merchant projects from research to testing.

Skills

Product management

SaaS platforms

Web apps

JavaScript/TypeScript

Python

Analytical thinking

User communication

Collaborative work

Ownership

Tools

Shopify

Jira

Notion

ClickUp

Linear

Job description

Bask Health in New York seeks a Merchant Experience Product Intern to help improve tools merchants use to build and grow their telehealth businesses. You will partner with product managers, engineers, and customer-facing teams to understand merchant needs, identify friction, and contribute to onboarding, storefront setup, and product configuration.

This hands-on internship focuses on documenting requirements, testing improvements, and supporting initiatives that make Bask easier to use for