Head of Digital Experience Platform & Standards

JPMorgan Chase; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Chase is seeking a Product Manager in Digital Channels to lead end-to-end product life cycles, voice the customer, and drive scalable, high-value digital experiences across mobile app and website pages and content. You will manage a PM team and set standards for analytics, metadata, and architecture.

You will partner with engineering, design, data, and content teams to deliver measurable outcomes, growth, and customer satisfaction.

Qualifications

• 5+ years of experience in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to set product vision, translate enterprise standards into clear requirements and roadmaps, and define measurable outcomes
• Strong track record of partnering with engineering, architecture, design, data, analytics, and content teams to deliver scalable platform capabilities
• Expertise using data to guide product decisions, including defining event instrumentation, measurement frameworks, data quality expectations, and success metrics
• Experience establishing and governing metadata, taxonomy, analytics, or engineering standards across complex digital products
• Strong verbal and written communication skills, with the ability to align senior stakeholders and explain complex technical standards to diverse audiences

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Builds the long term strategy to scale the product area
• Influences cross-functional team to deliver against roadmap and vision
• Manages and develops two Product Managers, setting clear priorities, coaching performance, and building product management capability
• Defines and governs reusable build standards for analytics and event instrumentation, metadata and taxonomy, and engineering architecture across all Chase app and website pages, surfaces, and content

Skills

Product management

Data analytics

Cross-functional leadership

Stakeholder alignment

Communication

Event instrumentation

Metadata taxonomy

Roadmapping

Job description

Chase is seeking a Product Manager in Digital Channels to lead end-to-end product life cycles, voice the customer, and drive scalable, high-value digital experiences across mobile app and website pages and content. You will manage a PM team and set standards for analytics, metadata, and architecture.

You will partner with engineering, design, data, and content teams to deliver measurable outcomes, growth, and customer satisfaction.