Product Development Coordinator Bilingual Mandarin

Excelsior Nutrition Inc; Anaheim (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Life Insurance

LTD

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Excelsior Nutrition Inc. in Anaheim, CA is seeking a Product Development Coordinator to manage customer orders from entry through delivery in a fast-paced nutraceutical contract manufacturer.

You will ensure accuracy, timeliness, and clear communication across departments to support internal and external customers. The ideal candidate has a business-related degree, strong written and verbal communication, and the ability to multi-task.

Qualifications

• Bachelor’s degree or equivalent in a business-related field.
• Strong written and verbal communication skills.
• Good organizational skills with attention to detail.
• Ability to multi-task and prioritize responsibilities.
• Project management experience a plus.
• Bilingual Mandarin preferred.

Responsibilities

• Serve as the primary contact for assigned accounts, providing accurate and timely order information.
• Manage large volumes of calls, emails, texts, and chats.
• Identify customer needs to achieve satisfaction.
• Explain company policies, warranties, product functions, and specifications.
• Enter and maintain orders, verify pricing, quantities, and specs.
• Coordinate with internal teams to ensure on-time delivery.
• Maintain customer records and communication logs.
• Contribute to continuous improvement in service quality and efficiency.
• Handle end-to-end order process from quote to invoicing and product production coordination.
• Collaborate with Customer Service Team to ensure order completion.

Skills

Project management

Bilingual Mandarin

Written and verbal communication

Organizational skills

Multi-tasking

Education

Bachelor’s degree or equivalent in business-related field

Job description

Benefits

• Life Insurance
• LTD
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Job Summary: The Product Development Coordinator is responsible for managing customer orders from entry through delivery, ensuring accuracy, timeliness, and clear communication across departments. This role supports both internal and external customers in a fast-paced contract manufacturing environment focused on nutraceuticals and dietary supplements.

Responsibilities

• Serve as the primary point of contact for assigned accounts, providing accurate and timely order information.
• Effectively manage large amounts of incoming calls, emails, texts, and chats.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Answer questions in regards to company policy, warranty, product functions, and product specifications.
• Enter and maintain orders in the system, verifying pricing, quantities, and specifications.
• Communicate proactively with all internal teams to ensure on-time delivery.
• Maintain accurate customer records, specifications, and communication logs.
• Participate in continuous improvement efforts focused on service quality and process efficiency.
• Handle all aspects of customer order from request for quote, initiating final approved costing, receiving and processing purchase orders, creating sales orders, requesting and sending invoices for payment, help customers product get produced, and coordinating with the customer to get the finished product picked up.
• Understand how 4Excelsior completes orders from receipt of an order through to the shipment to be an effective part of the Customer Service Team.
• Other duties as assigned

Requirements

• Bachelor’s or equivalent experience in a business-related field. STEM Major preferred
• Bilingual Mandarin preferred
• Project Management experience
• Good written and verbal communication skills
• Good organizational skills with a strong attention to detail
• Ability to multi-task and prioritize responsibilities }