Bilingual Mandarin Product Coordinator – Customer Ops

Excelsior Nutrition Inc; Anaheim (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Life Insurance

LTD

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Excelsior Nutrition Inc. in Anaheim, CA is seeking a Product Development Coordinator to manage customer orders from entry through delivery in a fast-paced nutraceutical contract manufacturer.

You will ensure accuracy, timeliness, and clear communication across departments to support internal and external customers. The ideal candidate has a business-related degree, strong written and verbal communication, and the ability to multi-task.

Qualifications

• Bachelor’s degree or equivalent in a business-related field.
• Strong written and verbal communication skills.
• Good organizational skills with attention to detail.
• Ability to multi-task and prioritize responsibilities.
• Project management experience a plus.
• Bilingual Mandarin preferred.

Responsibilities

• Serve as the primary contact for assigned accounts, providing accurate and timely order information.
• Manage large volumes of calls, emails, texts, and chats.
• Identify customer needs to achieve satisfaction.
• Explain company policies, warranties, product functions, and specifications.
• Enter and maintain orders, verify pricing, quantities, and specs.
• Coordinate with internal teams to ensure on-time delivery.
• Maintain customer records and communication logs.
• Contribute to continuous improvement in service quality and efficiency.
• Handle end-to-end order process from quote to invoicing and product production coordination.
• Collaborate with Customer Service Team to ensure order completion.

Skills

Project management

Bilingual Mandarin

Written and verbal communication

Organizational skills

Multi-tasking

Education

Bachelor’s degree or equivalent in business-related field

Job description

Excelsior Nutrition Inc. in Anaheim, CA is seeking a Product Development Coordinator to manage customer orders from entry through delivery in a fast-paced nutraceutical contract manufacturer.

You will ensure accuracy, timeliness, and clear communication across departments to support internal and external customers. The ideal candidate has a business-related degree, strong written and verbal communication, and the ability to multi-task.