Product Designer: AI-Driven Service Management & Equity

Urban Ridge Supplies; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + equity

Health, dental, and vision benefits

In-office at 2 Penn Plaza, NYC

Job summary

STLabs is seeking a mid-level Product Designer to lead the design of our next-generation Service Management product in a fast-paced startup environment.

You will define how our self-service AI agent interacts with customers, prototype responses, and explore multiple directions using AI tooling. Collaboration with engineering and product will shape direction, and you will contribute to the evolving design system and high-quality prototypes.

Qualifications

• 3–6+ years of product design experience for professional tools.
• Portfolio showing craft and use of AI coding tools.
• Interest in AI-driven product evolution and design critique.
• Experience giving/receiving design critique in a team.
• mastery of atomic design and component-based UI architectures.
• Comfort in fast-paced, ownership-driven startups.
• Bonus: data visualizations or graph databases experience.
• Bonus: IT operations/ITSM or enterprise domain exposure.

Responsibilities

• Lead the design of our next-generation Service Management product.
• Use AI coding tools to explore, refine, and share work and push craft.
• Build prototypes to test directly with customers.
• Define AI-driven experiences, including conversational flows and dynamic UIs.
• Collaborate with engineering & product to shape product direction.
• Help define and grow our design system.
• Iterate quickly in a high-velocity startup environment, embrace ambiguity and continuous learning.

Skills

Product design

AI coding tools

Portfolio

Design systems

Atomic design

UI architectures

Team collaboration

Job description

STLabs is seeking a mid-level Product Designer to lead the design of our next-generation Service Management product in a fast-paced startup environment.

You will define how our self-service AI agent interacts with customers, prototype responses, and explore multiple directions using AI tooling. Collaboration with engineering and product will shape direction, and you will contribute to the evolving design system and high-quality prototypes.