Product Designer

Gather Health; Boston (MA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) with match

Paid Time Off

11 paid holidays

Job summary

Gather Health is hiring its first Product Designer to shape Gather Connect and Gather Care, connecting patients with care teams. You will lead end-to-end design from discovery through release, crafting interactions, visuals, and accessible experiences for diverse patients and clinicians.

You will work with engineering from concept to release, shape AI-enabled interactions, and translate complex patient data into intuitive clinical interfaces. Boston hybrid role.

Qualifications

• Portfolio showing end-to-end product ownership from discovery to launch.
• Strong craft in interaction and visual design, including IA, user flows, typography, layout, hierarchy, and production-ready interfaces.
• Ability to plan and run user research with patients and care teams, turning findings into decisions.
• Proficiency in Figma with high-fidelity interactive prototypes, design systems, and components.
• Ability to apply accessibility standards (WCAG) and inclusive design throughout development.
• 5+ years of relevant experience.

Responsibilities

• Spend time with patients and care teams to understand goals and constraints.
• Observe workflows, conduct interviews, test prototypes to identify how tech supports human connection.
• Translate insights into user flows, prototypes, interactions, and polished visuals.
• Partner with engineering from concept to release.
• Design Gather Connect across phone conversations, onboarding, patient preferences, and future touchpoints.
• Create AI-enabled interactions that feel natural, respectful, and trustworthy, including scripts and handoffs.

Skills

Product thinking

Interaction design

Visual design

Information architecture

User flows

Typography

Layout

Accessibility

Inclusive design

User research

Tools

Figma

WCAG

Job description

Gather Health is hiring its first Product Designer to shape two connected products, Gather Connect and Gather Care, with a focus on strengthening the relationship between patients and care teams.

Responsibilities

• Spend time with patients and care teams to understand goals, relationships, routines, and constraints.
• Observe real workflows, conduct interviews, and test prototypes to identify where technology supports human connection without adding friction.
• Translate insights into user flows, prototypes, detailed interactions, and polished visual design.
• Partner with engineering from early concept through implementation and release.
• Design Gather Connect across phone conversations, onboarding, patient preferences, and future digital touchpoints.
• Create AI-enabled interactions that feel natural, respectful, and trustworthy, including scripts, dialogue flows, clear handoffs to people, and recovery paths when conversations go wrong.
• Turn complex longitudinal patient information into clinical interfaces that help care teams view the whole person.
• Design patient summaries, prioritized needs, recommended next steps, and follow-up workflows that support thoughtful, timely care.
• Support clinicians in using AI-generated insights while preserving context and control.
• Make sources, timing, and uncertainty understandable; enable quick feedback and correction; reinforce clinical judgment.
• Establish reusable components and practical design conventions for a small team, maintaining coherence, accessibility, and human quality.
• Make accessibility a core part of the work.
• Design for older adults with varying levels of vision, memory, and technology comfort, preserving dignity, clarity, and control.

Requirements

• Portfolio showing end-to-end product ownership from discovery and research through launch, with strong product thinking, craft, and impact.
• Strong interaction and visual design craft, including information architecture, user flows, typography, layout, hierarchy, and production-ready interfaces.
• Ability to plan and run user research, test with patients and care teams, and turn findings into practical product decisions.
• Proficiency in Figma, including high-fidelity interactive prototypes, design systems, and component libraries.
• Ability to apply accessibility standards, including WCAG, and inclusive design practices throughout development.
• 5+ years of relevant experience.

Technologies

• Figma
• WCAG

Benefits

• Comprehensive medical, dental, and vision with day-one eligibility.
• Company-paid Life, Short-Term, and Long-Term Disability insurance.
• 401(k) with company match and immediate vesting.
• Generous PTO that increases with tenure and 11 paid company holidays.
• Employee Assistance Program (EAP) and supplemental benefit options.

Nice to Have

• Experience with healthcare, clinical workflows, or value-based care.
• Experience designing for older adults or people with limited access to technology.
• Experience with voice, conversational interfaces, or AI-enabled products.
• Experience presenting complex data or supporting decisions in professional tools.

How We Work

• The Boston area is preferred because spending time with patients and care teams is central to the role.
• Collaboration with a distributed product and engineering team.

Location: Boston, MA (hybrid)