Product Delivery Manager

JPMorgan Chase & Co.; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced Agile Lead/Scrum Master to guide multiple teams through Agile ceremonies, coaching, and delivery planning in a regulated, multi-workstream environment.

The role focuses on enabling transformation, improving predictability, and maintaining governance while partnering with Product, Engineering, Design, Data, and Risk teams to align priorities and drive timely releases.

Qualifications

• Experience as Scrum Master or Agile Lead and strong understanding of Agile delivery practices (Scrum, Kanban, Lean fundamentals).
• Proven delivery management experience in a product and technology environment with multiple workstreams and stakeholders.
• Ability to influence without authority; strong facilitation, conflict resolution, and communication skills.
• Demonstrated track record improving delivery outcomes (predictability, cycle time, quality, team health) using data and practical interventions.
• Comfort working in a regulated environment with governance touchpoints.
• Strong organizational skills to manage competing priorities and shifting timelines.

Responsibilities

• Serve as an Agile Lead/Scrum Master for multiple teams—facilitate Agile ceremonies, coach teams and stakeholders on Agile principles, and reinforce healthy team norms.
• Own end-to-end delivery planning and execution—scope, milestones, capacity, dependencies, risks/issues, and release readiness.
• Contribute to Agile transformation initiatives—ways of working, operating model changes, metrics, tooling, helping teams adopt consistent practices.
• Partner with Product Owners/Managers, Engineering leads, Design, Data, Operations, and Risk/Control to align priorities and ensure clear decision-making.
• Establish and maintain delivery/flow metrics (throughput, cycle time, predictability, quality signals) and produce status for leadership.
• Identify bottlenecks and systemic issues, lead retrospectives beyond the team level, and drive actionable improvements.
• Manage dependencies across teams and platforms; coordinate integrated planning across multiple workstreams.
• Ensure delivery artifacts and routines support governance, documentation, and control expectations.

Skills

Scrum Master

Agile Lead

Delivery management

Facilitation

Communication

Organizational skills

Tools

Jira

Confluence

SAFe certs

ICAgile

Job description

Key Responsibilities

• Agile leadership & coaching:Serve as an Agile Lead/Scrum Master for multiple teams—facilitate Agile ceremonies, coach teams and stakeholders on Agile principles, and reinforce healthy team norms.
• Delivery execution:Own end-to-end delivery planning and execution—scope, milestones, capacity, dependencies, risks/issues, and release readiness.
• Transformation enablement:Contribute to Agile transformation initiatives (ways of working, operating model changes, metrics, tooling), helping teams adopt consistent practices and improve maturity over time.
• Stakeholder management:Partner with Product Owners/Managers, Engineering leads, Design, Data, Operations, and Risk/Control partners to align priorities, manage trade-offs, and ensure clear decision-making.
• Metrics & transparency:Establish and maintain delivery/flow metrics (e.g., throughput, cycle time, predictability, quality signals), and produce clear status and insights for leadership.
• Continuous improvement:Identify bottlenecks and systemic issues, lead retrospectives beyond the team level, and drive actionable improvements to increase speed and quality sustainably.
• Cross-team coordination:Manage dependencies across teams and/or platforms; coordinate integrated planning and delivery across multiple workstreams where required.
• Governance & controls (as applicable):Ensure delivery artifacts and routines support required governance, documentation, and control expectations.

Required Qualifications

• Experience as aScrum Master and/or Agile Lead, and strong understanding of Agile delivery practices (Scrum, Kanban, Lean fundamentals).
• Proven delivery management experience in a product and technology environment (multiple workstreams, dependencies, and stakeholder groups).
• Ability to influence without authority; strong facilitation, conflict resolution, and communication skills.
• Demonstrated track record improving delivery outcomes (predictability, cycle time, quality, team health) using data and practical interventions.
• Comfort working in a regulated / controlled environment with multiple stakeholders and governance touchpoints.
• Strong organizational skills—can manage competing priorities, ambiguity, and shifting timelines.

Preferred Qualifications

• Certifications:CSM/PSM,SAFe (SSM/SA/POPM),ICAgile(or equivalent).
• Experience supporting Agile transformation at scale (multi-team, program, or portfolio level).
• Familiarity with Agile tooling and reporting (e.g., Jira/Confluence) and practical metric design.
• Experience with modern product delivery practices (discovery-to-delivery, OKRs, experiment-driven delivery).