Product Coordinator - MarTech Platform and Governance

Ex; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Ex is seeking a Product Coordinator for MarTech Platforms & Governance to support scale and governance of a multi-tenant MarTech ecosystem. You will manage intake processes, coordinate user access and recertification, and enforce platform governance across Adobe Experience Cloud and Adobe Experience Platform.

You will partner with Product Management, Solutions Architecture, and the Director of MarTech Strategy & Operations to drive consistency, transparency, and operational efficiency across

Qualifications

• 4-6 years of experience in a coordination, operations, or MarTech support role.
• Experience with enterprise marketing technology platforms.
• Strong organizational and process management skills.
• Experience managing intake systems and workflows.
• Ability to manage multiple requests and stakeholders.
• Strong communication skills.
• Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

Responsibilities

• Own and manage centralized intake process for MarTech requests.
• Serve as the central coordination point for MarTech intake and issue escalations.
• Track and report on intake SLAs, request status, and prioritization outcomes.
• Coordinate user access requests across MarTech platforms.
• Support quarterly user access recertification processes.
• Maintain governance logs and platform standards.
• Coordinate governance forums and triage meetings.
• Document decisions and maintain repositories.
• Track platform adoption, usage trends, and open issues.
• Assist with UAT coordination, release tracking, and communication.

Skills

MarTech experience

Organizational skills

Process management

Stakeholder management

Communication skills

Tools

Jira

Workfront

Excel

PowerPoint

Job description

Product Coordinator - MarTech Platforms & Governance

LOCATION: Remote

JOB DESCRIPTION

• The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.
• Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.

Key Responsibilities

• Own and manage centralized intake process for MarTech requests.
• Serve as the central coordination point for MarTech intake and issue escalations.
• Track and report on intake SLAs, request status, and prioritization outcomes.
• Coordinate user access requests across MarTech platforms.
• Support quarterly user access recertification processes.
• Maintain governance logs and platform standards.
• Coordinate governance forums and triage meetings.
• Document decisions and maintain repositories.
• Track platform adoption, usage trends, and open issues.
• Assist with UAT coordination, release tracking, and communication.

Required Qualifications

• 4-6 years of experience in a coordination, operations, or MarTech support role.
• Experience with enterprise marketing technology platforms.
• Strong organizational and process management skills.
• Experience managing intake systems and workflows.
• Ability to manage multiple requests and stakeholders.
• Strong communication skills.
• Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

Preferred Qualifications

• Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
• Experience supporting governance or access management processes.
• Familiarity with Jira, ServiceNow, or Workfront.
• Exposure to enterprise-scale governance environments.
• Exposure to digital marketing or customer journey management.
• Experience supporting issue escalation workflows.
• Familiarity with user access controls and audit processes.

Key Success Factors

• Maintains high accuracy and consistency.
• Improves transparency and responsiveness.
• Supports scalable governance.
• Builds strong stakeholder relationships.
• Demonstrates ownership and proactive problem-solving.