Product Coordinator – MarTech Platforms & Governance

Prama Innovations India Pvt. Ltd.; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

Prama Innovations India Pvt. Ltd. seeks a Product Coordinator for MarTech governance and platform support, with a focus on centralized intake, access management, and cross-team collaboration. You will help bring structure to multi-tenant MarTech environments and coordinate across Product, IT, Security, and Marketing Ops.

The role emphasizes governance, SLAs, and operational reporting, with remote contract flexibility. Strong communication and process skills are essential for success.

Qualifications

• 4–6 years of experience in MarTech, technology operations, coordination, or platform support.
• Enterprise MarTech platform experience.
• Hands-on exposure to Adobe Experience Cloud / AEP; familiarity with AJO, CJA, AEM, Workfront, CRM, or similar enterprise platforms.
• Experience with intake, ticketing, workflow, or service-management processes.
• Strong organizational and process-management skills.
• Ability to prioritize multiple requests based on business impact, urgency, and SLAs.
• Strong communication skills across technical and business stakeholders.

Responsibilities

• Own and manage centralized intake for MarTech requests.
• Triage, prioritize, route, and track requests and platform issues.
• Coordinate user access and role-based permissions across MarTech platforms.
• Support quarterly access recertification with IT & Security.
• Maintain governance logs for segments, journeys, sandboxes, and platform usage.
• Help enforce platform standards, naming conventions, and governance guidelines.
• Coordinate governance forums, intake meetings, and cross-functional sessions.
• Track SLAs, request status, adoption, usage trends, and open issues.
• Support UAT coordination, release tracking, and stakeholder communication.
• Maintain documentation, decisions, action items, and operational reporting.

Skills

MarTech experience

Adobe Experience Cloud / AEP

Enterprise platforms

Intake & ticketing processes

Organizational skills

Cross-functional communication

Governance & access management

Jira

Workfront

ServiceNow

Excel

PowerPoint

Tools

Jira

Workfront

ServiceNow

Excel

PowerPoint

Job description

Product Coordinator - MarTech Platforms & Governance

Remote | Contract

We're looking for a Product Coordinator with strong MarTech / enterprise platform experience** to support the operational scale, governance, intake, access management, and day-to-day coordination of a multi-tenant MarTech ecosystem.

This is a great opportunity for someone who enjoys bringing structure to complex technology environments and working across Product, Architecture, IT, Security, Marketing Operations, and business teams.**

What You'll Be Doing:

• Own and manage centralized intake for MarTech requests
• Triage, prioritize, route, and track requests and platform issues
• Coordinate user access and role-based permissions across MarTech platforms
• Support quarterly access recertification with IT & Security
• Maintain governance logs for segments, journeys, sandboxes, and platform usage
• Help enforce platform standards, naming conventions, and governance guidelines
• Coordinate governance forums, intake meetings, and cross-functional sessions
• Track SLAs, request status, adoption, usage trends, and open issues
• Support UAT coordination, release tracking, and stakeholder communication
• Maintain documentation, decisions, action items, and operational reporting

What We're Looking For:

• 4 - 6 years of experience in MarTech, technology operations, coordination, or platform support
• Enterprise MarTech platform experience
• Hands-on exposure to Adobe Experience Cloud / Adobe Experience Platform (AEP) Familiarity with AJO, CJA, AEM, Workfront, CRM, or similar enterprise platforms
• Experience with intake, ticketing, workflow, or service-management processes
• Strong organizational and process-management skills
• Ability to prioritize multiple requests based on business impact, urgency, and SLAs
• Strong communication skills across technical and business stakeholders
• Experience with tools such as Jira, Workfront, ServiceNow, Excel, and PowerPoint

Nice to Have:

• MarTech governance or access-management experience
• Multi-tenant / enterprise-scale platform governance exposure
• Marketing operations or customer journey management experience
• Incident, escalation, or operational support experience
• Familiarity with RBAC, audit processes, and user-access controls

The ideal candidate:** Someone who can keep complex MarTech operations organized, make sure requests don't disappear into the black hole of someone's inbox, and bring visibility and structure across multiple teams.