Product Consultant AZ On Site

Vensure Employer Solutions; Chandler (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading HR outsourcing firm is seeking a Product Consultant to join their Professional Services Team. The ideal candidate will manage customer relationships, ensuring successful software implementations and consulting on industry best practices. Candidates should have 5 years of experience in PEO/ASO/Staffing, strong problem-solving skills, and excellent communication abilities. This position offers a possibility for remote work for out-of-state candidates.

Qualifications

• 5 years’ experience in PEO/ASO/Staffing, Payroll and Implementation software.
• Ability to work independently and solve complex problems.
• Excellent verbal/written communication skills and strong presentation skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• Experience defining and documenting workflows and processes.
• Strong technical inclination and a desire to learn continuously.

Responsibilities

• Own customer relationships and provide best practice guidance.
• Document requirements using cases in functional design documents.
• Maintain all documentation and detailed notes related to customer projects.
• Manage multiple projects to meet established quality standards.
• Work with a cross functional team to implement solutions in an Agile environment.
• Deliver presentations to customers at events.

Skills

PEO/ASO/Staffing experience

Payroll knowledge

Implementation software experience

Excellent communication skills

Presentation skills

Problem-solving ability

Workflow documentation

Technical inclination

Job description

JOB SUMMARY:

• Remote Possibility for Candidates Out-Of-State

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Best Practices for the PrismHR core platform.

PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.

SPECIFIC DUTIES and RESPONSIBILITIES:

● Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective

● Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project

● Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status

● Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations

● Work with a cross functional team to develop and implement robust solutions in an Agile environment

● Design and execute complex merges and customer processes

● Deliver presentations (remotely and in person) to customers at PrismHR and industry events

SKILLS and EXPERIENCE:

● 5 years’ experience PEO/ASO/Staffing, Payroll and Implementation software

● Ability to work independently and understand and solve complex problems

● Excellent verbal/written communication skills, strong presentation skills

● Ability to prioritize and handle multiple tasks and projects in a fast-paced environment

● Experience defining and documenting workflows and processes

● Strong technical inclination, and a desire to learn continuously