Product Consultant

iHire; Sarasota (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team in Sarasota, Florida. In this pivotal role, you will help clients maximize the value of their ClientSpace solution by guiding them through successful implementations. Your expertise in the PEO/ASO sector will be crucial as you assist in understanding customer processes and provide best practice guidance. This position offers an exciting opportunity to work within a dynamic environment, focusing on enhancing client engagement and driving service efficiency. If you are passionate about technology and client success, this role is perfect for you.

Qualifications

• Bachelor's Degree in business or computer science preferred.
• Exceptional client engagement and communication skills are essential.

Responsibilities

• Assist in understanding customer processes in the PEO/ASO fields.
• Provide best practice guidance for implementing ClientSpace.

Skills

Client Engagement Skills

Problem Solving

Communication Skills

Presentation Skills

Workflow Documentation

Education

Bachelor's Degree in Business

Bachelor's Degree in Computer Science

Tools

SaaS Software

Job description

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits, and payroll to small and medium-sized businesses.

This job is based in Sarasota, Florida, and is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform, helping HROs optimize business processes and increase productivity for overall service efficiency, sales, pricing, implementation,
risk management, and HR.

You will be responsible for helping clients realize maximum value from their ClientSpace solution. This position plays a key role in guiding customers through successful implementations by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Benefits/Payroll background is preferred.

Responsibilities:

• Assist Senior Product Consultants or Principals in gathering a deep understanding of customer processes in the PEO/ASO fields.
• Provide best practice guidance to customers on how to best implement ClientSpace.
• Manage customer expectations and internal timelines.
• Maintain all documentation and detailed notes related to the client project.
• Communicate proactively and regularly with management regarding project status.
• Provide escalated support for Staff Consultants.

Qualifications:

• Bachelor's Degree in business, computer science, or an equivalent combination of education and experience is preferred.
• Exceptional client engagement skills are essential.
• Experience working in SaaS software within the HR Service Provider Market is preferred.
• Ability to understand and solve complex problems.
• Excellent verbal/written communication skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Strong presentation skills.
• Experience defining and documenting workflows and processes.