17446 - Product Consultant - AZ - On Site

Distro; Arizona; Sur place; USD 110 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Retirement Plan 401(k)

Résumé du poste

PrismHR is seeking a Product Consultant to lead customer implementations and advise on best practices for the PrismHR core platform. The role requires coordinating cross-functional delivery, maintaining high quality standards, and driving successful outcomes for HRO clients.

You will independently manage multiple client projects, design functional workflows, and deliver presentations both remotely and on-site. Occasional domestic travel up to 25% is expected to attend meetings and events.

Qualifications

• Requires 5+ years of experience with PEO/ASO or staffing operations and related software.
• Ability to define and document workflows, use cases, and business processes clearly.
• Excellent written and verbal communication for diverse audiences.

Responsabilités

• Own the customer relationship and gather business requirements for PrismHR implementations.
• Document requirements and use cases in functional designs and SOWs.
• Manage multiple implementations with adherence to quality standards and timelines.
• Design and execute complex merges and processes for successful implementations.
• Deliver remote and in-person presentations at meetings and industry events.

Connaissances

PEO knowledge

ASO knowledge

Payroll knowledge

Communication skills

Project management

Outils

Pendo

Microsoft Office

Description du poste

Arizona Full-time Posted a month ago

Takes about 2 minutes

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary

The Product Consultant serves as a trusted advisor toPrismHRcustomers andis responsible forimplementing new customers and consulting existing customers on software and industry best practices for thePrismHRcore platform. The role independently leads customers through successful implementations and projects by providing technical, product, and PEO/ASO/staffing industryexpertisewhile coordinating cross-functional delivery andmaintaininghigh standardsfor quality, documentation, and customer outcomes.

Essential Duties and Responsibilities

Own the customer relationship, evaluate business requirements, andprovidebest-practice guidance on implementingPrismHRsolutions from technical and industry perspectives.Document requirements and use cases in functional design documents, and interpret Statements of Work that define project scope, assumptions, deliverables, estimated hours, and schedules.Maintain complete project documentation and detailed customernotes, andcommunicate project status proactively and regularly to management and relevant stakeholders.Independently manage multiple customer implementations and consulting projects to ensure deliverables meet established quality standards, schedules, and customer expectations.Collaborate with cross-functional teams to design, develop, and implement robust solutions in an Agile environment.Design and execute complexmergesand customer processes in support of implementation and consultingobjectives.Deliver effective presentations remotely and in person to customers atPrismHRmeetings, customer engagements, and industry events.Occasional domestic travel up to 25% isrequiredto attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. Travel may include air and ground transportation.Marginal FunctionsBuild, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.Attend webinars and training to stay up to date on best practices related to the company and department.Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Knowledge of PEO, ASO, staffing, payroll, benefits, andimplementation-softwareprocesses.Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.Ability to define and document workflows, requirements, use cases, and business processes clearly and accurately.Excellent written and verbal communication skills, including the ability to explain technical and industry concepts to varied audiences.Strong presentation and facilitation skills for remote and in-person customer engagements and industry events.Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment.Strong technical aptitude anddemonstratedcommitment to continuous learning.Ability to collaborate effectively with cross-functional teams in an Agile environment.

Required Education & Experience

At least five years of experience with PEO, ASO, or staffing operations; payroll; andimplementationsoftware isrequired.Experience defining and documenting workflows and processes isrequired.An equivalent combination of relevant experience, skills, education, certifications, or job training may be considered where itdemonstratesthe ability to perform the essential functions of the role.Experience with Pendo is preferred.Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

Physical, Mental, & Communication Demands

Physical Demands

Sedentary Work:Work primarily involves sitting for extended periods at a desk or computer.Manual Dexterity:Frequent use of hands and fingers tooperatea computer keyboard, mouse, and other office equipment.Mobility:Occasional movement throughout the office and at customer, meeting, conference, or training locations.Visual Acuity:Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable,and inprinted materials.Lifting & Carrying:Minimal lifting isrequiredand may include handling documents and light office materials.Travel:Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences.

Mental Demands

Concentration and Analysis:Sustained concentration and analytical thinking are required to interpret technical and business information.Decision Making:Ability to exercise independent judgment and maketimely, informed decisions based on customer and project requirements.Attention to Detail:High accuracy isrequiredwhen documenting requirements, managing project information, and communicating recommendations.Problem-Solving:Continuousneedto evaluate and resolve complex or novel implementation and customer issues.Multitasking:Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines.Stress Management:Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions.

Communication Demands

Interpersonal Skills:Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts.Cultural Sensitivity:Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity.Written Communication:Prepare clear andaccuraterequirements, functional design documents, project notes, status updates, emails, and related documentation.Verbal Communication:Facilitatediscussions, explain technical and industry concepts, and provide clear instructions and recommendations.Virtual Communication:Regularlyusevideo conferencing, phone systems, and digital collaboration tools to engage customers and internal teams.Presentation Skills:Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences.

Environmental Conditions

This position is performed primarily onsite in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards. Domestic travel up to 25% may include customer sites, company locations, conferences, training venues, airports, hotels, and ground transportation and may involve extended sitting as well as standing and walking during client visits and events.

This position is eligible for the following benefits

Health Insurance: Medical, dental, and vision coverageRetirement Plan: 401(k) with company matchPaid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state lawOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.