Product Consultant

Distro; Chandler (AZ); On-site; USD 57,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

PTO, holidays, parental and sick leave

Life, STD, and LTD insurance

Employee Assistance Program (EAP)

Identity theft protection

FSA/HSA

Job summary

PrismHR in Chandler, AZ is seeking a Product Consultant to lead customer deployments of the PrismHR core platform and advise on payroll, benefits, and PEO/ASO practices. You will steer implementations, document workflows, and guide customers from kickoff to successful go-live in collaboration with sales and services teams.

You will manage multiple projects in an Agile environment, communicating clearly, delivering on milestones, and maintaining thorough customer notes.

Qualifications

• Experience with PEO/ASO or staffing operations and payroll implementations.
• Ability to document workflows and processes.
• Excellent written and verbal communication and presentation skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Own the customer relationship and guide best-practice implementations.
• Document requirements and interpret Statements of Work.
• Manage multiple implementations while meeting quality, schedule and expectations.
• Design and execute complex merges and customer processes.
• Collaborate with cross-functional teams in an Agile environment.
• Keep project documentation and provide regular status updates to stakeholders.
• Present remotely and in person at meetings and events.

Skills

Project management

Requirements gathering

Communication

Presentations

Agile

Cross-functional

Technical aptitude

Pendo

Tools

Microsoft Office

Job description

About PrismHR

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including PEOs and ASOs. Our platform powers 80,000+ companies and 2.5 million worksite employees, and processes $85 billion in payroll annually. We support the full hire-to-retire lifecycle and give our customers the tools, community, and learning resources to grow their business.

The Role

As a Product Consultant, you'll be a trusted advisor to PrismHR customers. You'll implement new customers and consult with existing ones on the PrismHR core platform and on industry best practices. You'll lead implementations and projects independently, bringing technical, product, and PEO/ASO/staffing expertise while coordinating cross-functional delivery.

What You'll Do

• Own the customer relationship, evaluate business requirements, and guide best-practice implementations
• Document requirements and use cases in functional design documents, and interpret Statements of Work (scope, assumptions, deliverables, hours, schedules)
• Manage multiple implementations and consulting projects while meeting quality, schedule, and customer expectations
• Design and execute complex merges and customer processes
• Collaborate with cross-functional teams in an Agile environment
• Keep thorough project documentation and customer notes, and give regular status updates to stakeholders
• Present remotely and in person at customer meetings, PrismHR events, and industry conferences

What You Bring

• 5+ years of experience with PEO, ASO, or staffing operations; payroll; and implementation software
• Experience defining and documenting workflows and processes
• Knowledge of payroll, benefits, and implementation-software processes
• Excellent written and verbal communication, and strong presentation and facilitation skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong technical aptitude and a commitment to continuous learning
• Proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint)
• Equivalent combination of experience, skills, education, or certifications may be considered
• Preferred: Experience with Pendo

Benefits

• Medical, dental, and vision
• 401(k) with company match
• PTO, holidays, parental and sick leave
• Life, STD, and LTD insurance
• Employee Assistance Program (EAP)
• FSA/HSA
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection
• Legal and pet insurance

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$56,650 - $87,000 a year