Associate Quality Engineer — Complaint Resolution & QA Support

Medline; Arlington Heights (IL); Presencial; USD 67.000 - 101.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

401(k) contributions

Paid time off

Resumo da vaga

Medline Industries, LP is seeking a Quality Support professional to provide basic quality support for the division, including complaint investigation, resolution, and reporting.

The role involves assisting with routine product evaluations, setting basic quality standards for in-process and finished product inspections, and supporting QA in product testing, documentation, and supplier qualification activities.

Qualificações

• Bachelor’s degree in Engineering, Science, Math or related technical field.
• Experience processing details, prioritizing importance, and drawing concise conclusions.
• Strong time management to meet deadlines on multiple projects.
• Problem solving using mathematical or systematic methods.
• Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
• Travel may be required up to 10%.

Responsabilidades

• Investigate customer/sales force complaints and ensure investigations are completed and closed in a timely manner.
• Issue replacements, credits, or RGAs and inform customers of results.
• Run monthly or quarterly complaint trend reports per SOP.
• Coordinate stock checks and rework in response to complaints.
• Identify actions to prevent recurrence and initiate CAPA with follow-up.
• Coordinate inspections of new products or products from new vendors at branches and factories.
• Maintain product documentation (e.g., Device Master Records) to support Design Control and Risk Management.
• Create and maintain inspection procedures.

Conhecimentos

Time management

Analytical thinking

Problem solving

Communication

Formação

Bachelor's degree in Engineering/Science/Math or related technical field

Ferramentas

MS Office

Descrição da vaga

Medline Industries, LP is seeking a Quality Support professional to provide basic quality support for the division, including complaint investigation, resolution, and reporting.

The role involves assisting with routine product evaluations, setting basic quality standards for in-process and finished product inspections, and supporting QA in product testing, documentation, and supplier qualification activities.