Product Assurance Specialist - Lighting Console Tester

Electronic Theatre Controls; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

ESOP (employee stock ownership)

Paid time off

401(k) with company match

Bonuses

Onsite gym

Onsite deli

Job summary

Electronic Theatre Controls (ETC) is seeking a Product Assurance Specialist to join our R&D team in Madison, WI. You will test the next generation of lighting control software, build real-world lighting setups, and recreate customer workflows to identify defects before release.

You will collaborate with software engineers, leveraging hands-on experience with ETC EOS consoles and other professional lighting control systems to provide actionable feedback.

Qualifications

• Associates degree in Electronics or Technical Diploma with related hands-on experience.
• Strong teamwork and communication skills are required.
• Basic troubleshooting and ability to follow defined product assurance programs.

Responsibilities

• Develop Product Assurance Plans for product families.
• Analyze test cases and provide progress reports.
• Validate software and hardware features with real-world lighting control systems.
• Report defects and track resolutions in the defect database.
• Provide technical support to internal and external customers.

Skills

Teamwork

Troubleshooting

Written/verbal skills

Following directions

Interpersonal skills

Education

Associates degree in Electronics

Tools

Test equipment

Job description

Product Assurance Specialist - Lighting Console Tester

Department: R&D

Region: Midwest (US)

ETC is growing! Our R&D Entertainment Controls team is hiring Product Assurance Specialists to join us at our corporate headquarters in Madison, WI.

In this role, you will help test the next generation of ETC's lighting control software before it reaches customers. You will build and mock up real-world lighting systems, explore new features, recreate customer workflows, and identify issues that help make our products even better. Working alongside software engineers, you will provide valuable feedback to ensure our software performs the way lighting professionals expect.

This role is ideal for someone with experience using ETC's EOS family of lighting consoles or other professional lighting control systems who is ready to bring their industry knowledge into product development. Whether your background is in theatre, live events, education, or another entertainment lighting environment, your hands-on experience will help shape the future of ETC products. If you are naturally curious, enjoy troubleshooting, and love discovering how things work by pushing them to their limits, we would love to hear from you.

Representative Responsibilities

• Gain knowledge on a specific product(s) within a product family
• Develop Product Assurance Plans for a specific product(s)
• Analyzes test cases and provides regular progress reports
• Support the product development and maintenance release process through validation testing to assure the quality of the product
• Execute test scenarios to uncover product design defects
• Report product defects via defect tracking database, following defects to resolution
• Acquire and maintain test equipment
• Provide technical support to internal and external customers
• Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialist
• Participates in the ISO on the job training
• With assistance provide task completion time estimates
• Become familiar with tools and applications utilized within R&D
• Become familiar with a specific Product family within R&D
• Learn department and corporate policies, procedures and plans
• Schedule and attend identified training classes
• Performs other duties as assigned
• Completes special projects and assignments in a positive and timely manner

Minimum Qualifications

• Technical Diploma or Associates Degree in Electronics with 0 – 3 years of job related experience or 4 years of comparable job experience
• All levels of previous job-related experience will be considered.
• Experience in a team environment
• Demonstrates basic written/verbal skills
• Listens/gives constructive feedback
• Good group interaction skills
• Participates as a team member, works effectively in a team environment
• Ability to follow directions and project plans
• Grasps technical concepts and asks for clarification and direction when needed
• Demonstrates basic troubleshooting skills
• Ability to execute pre-written Product Assurance programs for a given Product
• Understands and applies best practices for Product Assurance

Why join ETC?

• 100% employee-owned through our ESOP
• Day-one health insurance
• Generous paid time off
• 401(k) with company match
• Quarterly bonuses
• Onsite gym and wellness resources
• Onsite deli