Product Assurance Specialist - Rigging

Electronic Theatre Controls; Midwest (WY); On-site; USD 55,000 - 80,000; Full time

Job summary

Electronic Theatre Controls is seeking a Product Assurance Specialist to join the R&D Rigging team in ensuring quality and reliability of innovative rigging products. You will perform product testing, identify defects, support development efforts, and collaborate with engineers to deliver high-quality solutions.

This role suits someone with a technical background, strong troubleshooting skills, and an interest in theatrical systems.

Qualifications

• Associate degree or technical diploma in electronics with up to 3 years of related experience.
• Experience working in a team environment.
• Strong written and verbal communication skills.
• Ability to follow directions and project plans.
• Basic troubleshooting skills.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Gainn knowledge on a specific product family within R&D.
• Develop Product Assurance Plans for specific products.
• Analyze test cases and provide regular progress reports.
• Support product development and maintenance release validation testing.
• Execute test scenarios to uncover product design defects.
• Report defects via defect tracking database and track to resolution.
• Acquire and maintain test equipment.
• Provide technical support to internal and external customers.
• Perform tasks under supervision of senior specialists.
• Participate in ISO on-the-job training.
• Learn department and corporate policies and procedures.
• Complete scheduled training classes and special projects.

Skills

Troubleshooting

Teamwork

Written communication

Verbal communication

Follow directions

Education

Electronics diploma/AS degree

Tools

Defect tracking system

Job description

Join ETC's R&D Rigging team and help ensure the quality and reliability of innovative rigging products used in venues around the world. As a Product Assurance Specialist, you'll perform product testing, identify and track defects, support product development efforts, and collaborate with engineers to deliver high-quality solutions. This role is ideal for someone with a technical background, strong troubleshooting skills, and an interest in theatrical systems and stage rigging. Knowledge of the entertainment industry and how technical products are used in live performance environments is a plus.

Representative Responsibilities:

• Gain knowledge on a specific product(s) within a product family
• Develop Product Assurance Plans for a specific product(s)
• Analyzes test cases and provides regular progress reports
• Support the product development and maintenance release process through validation testing to assure the quality of the product
• Execute test scenarios to uncover product design defects
• Report product defects via defect tracking database, following defects to resolution
• Acquire and maintain test equipment
• Provide technical support to internal and external customers
• Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialist
• Participates in the ISO on the job training
• With assistance provide task completion time estimatesBecome familiar with tools and applications utilized within R&D
• Become familiar with a specific Product family within R&D
• Learn department and corporate policies, procedures and plans
• Schedule and attend identified training classes
• Performs other duties as assigned
• Completes special projects and assignments in a positive and timely manner

Minimum Qualifications:

• Technical Diploma or Associates Degree in Electronics with 0 – 3 years of job related experience or 4 years of comparable job experience
• Experience in a team environment
• Demonstrates basic written/verbal skills
• Listens/gives constructive feedback
• Good group interaction skills
• Participates as a team member, works effectively in a team environment
• Ability to follow directions and project plans
• Grasps technical concepts and asks for clarification and direction when needed
• Demonstrates basic troubleshooting skills
• Ability to execute pre-written Product Assurance programs for a given Product
• Understands and applies best practices for Product Assurance
• Ability to safely lift and carry materials weighing up to 50 pounds