Product Application Engineer - Pro AV & Broadcast

Sacbar; Brea (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Bolin is seeking a Product Application Engineer to ensure product testing, documentation, and deployment in customer environments. The role blends technical consultation, customer support, and training across the product lifecycle, reporting to leadership and collaborating with Product Management, Engineering, Sales, and Marketing.

The candidate will conduct testing, deliver demonstrations, create guides, and provide advanced support to customers and partners, while capturing feedback for

Qualifications

• Strong understanding of broadcast and Pro AV workflows.
• Knowledge of PTZ camera systems and production environments.
• Experience with AV over IP technologies such as NDI, SRT, Dante AV, IPMX, ST2110.
• Solid understanding of networking fundamentals including IP addressing, subnets, multicast, VLANs, and managed switches.
• Ability to clearly explain technical concepts to customers and partners.
• Presentation and training capabilities.
• Experience creating technical documentation and educational content.
• Comfortable working directly with customers, resellers, and system integrators.

Responsibilities

• Perform functional testing of new products, firmware, software, and feature releases.
• Test new features against documented requirements and expected functionality, and identify unintended impacts.
• Identify, reproduce, document, and track product defects, firmware issues, and unexpected behavior.
• Conduct interoperability testing with third-party products, software platforms, and industry protocols.
• Document technical findings and communicate results to Product Management and Engineering.
• Conduct product demonstrations and technical training for customers, consultants, distributors, and technology partners.
• Participate in technical discovery meetings to understand customer requirements and recommend appropriate solutions.
• Advise customers on product capabilities, deployment options, compatibility, interoperability, and system design.
• Provide advanced technical support for complex customer issues.
• Troubleshoot hardware, firmware, software, networking, and system integration challenges.
• Assist customers and partners with installation, configuration, commissioning, and optimization.
• Reproduce field-reported issues to assist Engineering with root cause analysis.
• Develop and maintain product release notes.
• Create and maintain user guides, installation guides, and technical reference documentation.
• Produce FAQs, tutorials, knowledge base articles, and troubleshooting resources.
• Develop guides that help customers implement Bolin products in real-world environments.
• Document validated third-party integrations and recommended deployment methods.
• Create content demonstrating product functionality, setup procedures, and use cases for websites, social media, trade shows, and training platforms.
• Support content creation efforts by planning, configuring, and demonstrating products for technical videos, tutorials, feature showcases, and workflow demonstrations.
• Assist in planning the technical execution of trade shows, roadshows, customer events, and industry demonstrations.
• Configure, deploy, and validate product demonstrations and integrated technology solutions for events.
• Assist with set-up and teardown of demonstration equipment as needed.
• Represent the company professionally at industry events while gathering customer feedback and market insights.
• Act as a technical and product-focused voice of Bolin to customers, partners, and internal teams.
• Gather product and usability feedback from users and communicate insights to the product team.
• Conduct both in-person and online training sessions, workshops, and webinars.

Job description

Bolin is seeking a Product Application Engineer to ensure product testing, documentation, and deployment in customer environments. The role blends technical consultation, customer support, and training across the product lifecycle, reporting to leadership and collaborating with Product Management, Engineering, Sales, and Marketing.

The candidate will conduct testing, deliver demonstrations, create guides, and provide advanced support to customers and partners, while capturing feedback for