Field Application Engineer

BenQ North America; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

BenQ North America in Plano, TX is seeking a seasoned pre-sales professional to deepen product understanding and drive customer engagement. The role involves in-person and remote demonstrations, training channel partners, and collaborating with sales to showcase BenQ’s B2B solutions.

You will respond to inquiries during the sales process, create training videos, and provide weekly activity metrics. A strong background in AV, interactive displays, and IT fundamentals is essential for success in

Qualifications

• 5+ years of field site Audio, Video, or Education applications experience.
• Knowledge of interactive flat panels, projectors, and digital signage preferred.
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android
• MS Office suite and Google Chrome proficient
• Strong demonstration, presentation, oral and written communication skills
• Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication
• Excellent time management and organizational skills; strong attention to detail
• Entrepreneurial spirit, self-developed, and out-of-the-box thinker
• Strong team player who collaborates with sales for pre-sales support
• Self-motivated, results oriented and goal-driven

Responsibilities

• Develop a deep understanding of BenQ's B2B product lines.
• Demonstrate product features and benefits to customers in person and remotely.
• Provide expert product training to channel partners.
• Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team.
• Write, produce, and edit product training videos.
• Respond quickly to customer questions during the sales process.
• Provide weekly reports on pre-sales and post-sales activity and metrics.
• Communicate effectively – lead sales team training and work well with customers.
• Understand how BenQ products and features compare to the competition.
• Work closely with the Marcom, PM, CS&S and HQ in Taiwan as needed.
• Manage travel costs and expenses effectively.

Skills

Field site Audio experience

Field site Video experience

Education applications experience

Demonstration skills

Communication skills

Customer-facing

Time management

Entrepreneurial spirit

Team player

Self-motivated

Adaptable

Tools

MS Office Suite

Google Chrome

Job description

Duties & Responsibilities:

• Develop a deep understanding of BenQ's B2B product lines
• Effectively demonstrate product features and benefits to customers, in person and remotely
• Provide expert product training to our channel partners
• Arrange effective pre-sale product demonstrations with customers in collaboration with the sales team
• Write, produce, and edit product training videos
• Respond quickly to customer questions during the sales process
• Provide weekly reports on pre-sales and post-sales activity and metrics
• Communicate effectively - lead sales team training and work well with customers
• Understand how BenQ products and features compare to the competition
• Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S) and HQ in Taiwan as needed
• Manage travel costs and expenses effectively

Required Experience, Knowledge, Skills, Abilities:

• 5+ years of field site Audio, Video, or Education applications experience
• Knowledge of interactive flat panels, projectors, and digital signage preferred
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, video casting, Chromebook, Android
• Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions and Themes)
• Strong demonstration, presentation, oral and written communication skills
• Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving and public presentation skills are a must
• Excellent time management and organizational skills; strong attention to detail
• Entrepreneurial spirit, self-developed, and out-of-the box thinker
• Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
• Self-motivated , results orientated individual who can develop and execute plans to achieve stated goals

Education:

Compensation:

Based on experience; we offer a very competitive base salary plus bonus

Position Type:

• Full Time
• Office based in Plano, TX
• Percentage of travel 50%; local and regional travel, as needed