Product and Vendor Support Specialist

Lunds & Byerlys; Edina (MN); Presencial; USD 34.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Comprehensive benefits package

Paid time off

401(k) matching

Descripción de la vacante

Lunds & Byerlys in Edina, MN, is hiring a Full Time Product & Vendor Support Specialist to optimize item costs, vendor agreements, and digital product setup. This onsite role collaborates with Category Managers, vendors, and internal teams to ensure accurate costs and timely online activation.

The position requires a degree in business or related field, strong Excel skills, and a proactive, customer-focused mindset. Comprehensive benefits, paid time off, and 401(k) matching are offered.

Formación

• Associate's or Bachelor's degree in Business, Supply Chain, Merchandising, Finance, Data Management, or related field, or equivalent experience.
• LFHI competencies: Action Oriented, Customer Focus, Instills Trust, Communicates Effectively, Ensure Accountability, Values Differences.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities and follow through on issues.
• Strong communication and organizational skills.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Experience working with data, reports, or operational processes.
• Service oriented with high energy and a friendly demeanor.
• Ability to read, write, speak and comprehend English.

Responsabilidades

• Manage invoice cost discrepancy queues and exceptions.
• Research differences between contracted/system costs and vendor invoices.
• Coordinate with vendors, category managers, and internal stakeholders to resolve discrepancies.
• Document findings, resolutions, and root causes.
• Track exception trends and recommend process improvements to reduce recurring issues.
• Maintain reporting and performance metrics related to discrepancy resolution.
• Coordinate item setup activities required for products to be activated online.
• Ensure product information is accurate and available for digital channels.
• Partner with merchandising, ecommerce, and item management teams to resolve item setup issues.
• Support timely onboarding of new products and assortment changes.
• Provide backup support for vendor allowance agreements and promotional funding processes.
• Assist with documentation, tracking, and workflows related to vendor funding programs.
• Ensure continuity of key merchandising support processes during employee absences or workload fluctuations.
• Maintain process documentation, SOPs, and training materials.
• Support cross-functional initiatives that improve operational efficiency and data quality.
• Participate in system transitions, process enhancements, and knowledge transfer.
• Provide support for legacy system operations during transition periods as needed.
• Provide hospitality and assistance to vendors and other team members; model company service standards.

Conocimientos

Attention to detail

Problem solving

Multitasking

Communication

Organizational skills

English proficiency

Educación

Associate's or Bachelor's degree in Business, Supply Chain, Merchandising, Finance, Data Management, or related field

Herramientas

Microsoft Excel

Descripción del empleo

Join Lunds & Byerlys as a Full Time Product and Vendor Support Specialist and take the next exciting step in your career! The competitive salary range of $25.00-$34.00 per hour reflects our desire to attract top talent who exemplify our core values of integrity, teamwork, and innovation.

Our Commitment to You

Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates. Our culture is based in teamwork, innovation, and respect. These words are not just tossed around. They are at the core of who we are as a Star Tribune Top Workplace 2019-2025.

This position is eligible for a comprehensive benefits package designed to support the physical, mental, and financial well-being of our team members. Our benefits include competitive medical, dental, and vision coverage, along with various health spending and savings accounts. We provide supplemental free on-demand healthcare and generous paid time off. Additionally, team members can take advantage of 401(k) matching and other value-added benefits focused on overall health and wellness.

WORK ARRANGEMENT

This role is onsite at our Corporate office in Downtown Edina, Monday-Friday.

Job Summary

The Product & Vendor Support Specialist supports Center Store operations through ownership of invoice cost discrepancy resolution, ecommerce item setup, vendor funding process support, and cross-functional coordination. This role helps improve operational efficiency by ensuring item costs, vendor agreements, and digital assortment activities are executed accurately and on time. The position serves as a key liaison between Category Managers, vendors, merchandising support teams, and business systems.

Essential Duties & Responsibilities

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

Invoice Cost Discrepancy Management (Primary Responsibility)

• Manage and monitor invoice cost discrepancy queues and exceptions.
• Research differences between contracted/system costs and vendor invoices.
• Coordinate with vendors, category managers, and internal stakeholders to resolve discrepancies.
• Document findings, resolutions, and root causes.
• Track exception trends and recommend process improvements to reduce recurring issues.
• Maintain reporting and performance metrics related to discrepancy resolution.

Ecommerce Product Enablement

• Coordinate item setup activities required for products to be activated and maintained online.
• Ensure product information is accurate, complete, and available for digital channels.
• Partner with merchandising, ecommerce, and item management teams to resolve item setup issues.
• Support timely onboarding of new products and assortment changes.

Vendor Funding & Agreement Support

• Provide backup support for vendor allowance agreements and promotional funding processes.
• Assist with documentation, tracking, and administrative workflows related to vendor funding programs.
• Ensure continuity of key merchandising support processes during employee absences or workload fluctuations.

Operational Process Support

• Maintain process documentation, standard operating procedures, and training materials.
• Support cross-functional initiatives that improve operational efficiency and data quality.
• Participate in system transitions, process enhancements, and knowledge transfer activities.
• Provide support for legacy system operations during transition periods as needed.\
• Provide hospitality and assistance to vendors and other team members. Model the Lunds & Byerly’s customer service standards at all times and ensure that the team members are doing the same

OTHER JOB DUTIES (Not Considered Essential To The Job)

• Perform all other related assignments (including special projects) as required in a professional and cooperative manner.

Minimum Qualifications

• Education:
• Associate's or Bachelor's degree in Business, Supply Chain, Merchandising, Finance, Data Management, or related field, or equivalent experience
• LFHI Competencies expected of all employees include: Action Oriented, Customer Focus, Instills Trust, Communicates Effectively, Ensure Accountability, and Values Differences
• Other required Knowledge, Skills, and Abilities:
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple priorities and follow issues through resolution.
• Strong communication and organizational skills.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Experience working with data, reports, or operational processes.
• Service oriented with high energy and a friendly demeanor
• Ability to read, write, speak and comprehend English
• Preferred Knowledge, Skills, and Abilities:
• Experience in retail, grocery, merchandising, procurement, or vendor management.
• Experience with item management, ecommerce operations, invoice processing, or pricing systems.
• Exposure to ERP, merchandising, or procurement platforms.
• Experience working with vendors and cross-functional business partners

Compensation Disclaimer

The actual rate of pay offered within the range may depend on several factors such as skills, knowledge, expertise, and experience. Our organization also considers internal equity when making job offers. Hiring at the maximum of the range is not typical.

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.