Online Operations Supervisor

Lunds & Byerlys; Eden Prairie (MN); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Flexible scheduling

PTO

Pay on demand

Health, Dental, Vision Insurance

Tuition reimbursement and scholarships

10% employee discount

Profit sharing and 401(k)

Job summary

Lunds & Byerlys in Eden Prairie, MN is hiring a full-time Online Operations Supervisor to create a sensational shopping experience for our customers. The role oversees the online department, coordinates orders, verifies payments, and mentors staff.

The position offers a competitive hourly wage and a supportive team culture. Responsibilities include scheduling, packing and loading orders, and maintaining exceptional service through our online portal.

Qualifications

• Strong communication and ability to follow instructions.
• 2+ years in retail or food service preferred.
• Previous supervisory experience preferred.
• Valid Class D driver's license in Minnesota is required.

Responsibilities

• Overseeing and supervising the online department
• Coordinating and scheduling orders
• Verify payment
• Coaching, training, and mentoring staff
• Providing exceptional customer service through the online portal
• Selecting products as requested by customers
• Communicating with customers when items are not in stock
• Packing and loading orders into customers' vehicles

Skills

Team player

Respectful

Innovative

Hospitable

Job description

Lunds & Byerlys Eden Prairie is currently hiring for a vibrant and outgoing full-time Online Operations Supervisor to create a sensational shopping experience for our customers! This position works a full-time schedule and earns a competitive wage of $20.50-$26.50/hr.

We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 7:00am-7:00pm.

Online Operations Supervisor Shopper Responsibilities

Our Online Operations Supervisor are responsible for a wide variety of tasks such as:

• Over seeing and supervising the online department
• Coordinating and scheduling orders
• Verify payment
• Coaching, training, and mentoring staff
• Providing exceptional customer service through our online shopping portal
• Selecting products as requested by customers
• Communicating with customers when ordered products are not in stock
• Packing and loading orders into customer's vehicles

OUR IDEAL ONLINE OPERATIONS SUPERVISOR

• Team player - steps in to assist when and where as needed
• Respectful - empathetic and appreciative of our customers and team
• Innovative - implements trending and forward-thinking retail solutions
• Hospitable - provides a friendly face and welcoming environment

Minimum Qualifications

• Communication skills and the ability to follow instructions
• 2 or more years previous retail or food service experience desired
• Previous supervisory experience desired
• Prior dispatch experience is desired
• Valid Class D driver's license

Benefits & Perks

In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks:

• Flexible scheduling
• PTO (paid time off)
• Pay on demand
• Health, Dental, and Vision Insurance
• Tuition reimbursement and scholarships
• 10% employee and family discount
• Profit sharing and a 401(k) option
• Ongoing trainings and leadership development opportunities
• Community and volunteer programs
• Employee referral bonus
• Product samplings
• Chance to be nominated as a brand champion!

Compensation Disclaimer

The actual rate of pay offered within the range may depend on several factors such as skills, knowledge, expertise, and experience. Our organization also values internal equity when making job offers. Hiring at the maximum of the range is not typical.

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.

If you have a passion for hospitality and creating meaningful, memorable moments for our customers, we would love the opportunity to learn more about you!

ARE YOU READY TO JOIN OUR TEAM?