Product Analyst, Hardware Solutions

Tyler Technologies, Inc.; New York (NY); Remote; USD 42,000 - 80,000; Full time

Job summary

An established industry player is seeking a Hardware Product Analyst to enhance innovative hardware solutions for school transportation. In this role, you will leverage your hardware expertise to research and assess mounting solutions, troubleshoot hardware issues, and collaborate with cross-functional teams. Your contributions will ensure compliance with industry standards and improve product quality. This position offers the chance to work in a dynamic environment where your skills will directly impact the efficiency of transportation solutions. If you are passionate about technology and eager to make a difference, this opportunity is for you.

Qualifications

• 3+ years in hardware engineering with a focus on support and maintenance.
• Strong knowledge of hardware components and systems.

Responsibilities

• Research and test mounting solutions for school transportation.
• Negotiate with manufacturers for hardware purchases.
• Develop documentation on installation and troubleshooting.

Skills

Hardware Engineering

Problem Solving

Analytical Skills

Communication Skills

Project Management

Job description

Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services for local governments. The Transportation division, located in Latham, NY, has been providing innovative school transportation management software, hardware, and consulting for more than four decades.

We are seeking a Hardware Product Analyst who can provide exceptional business value and enhance our best of breed hardware solutions. The strongest candidates will have solid hardware expertise and have a passion for devising cutting edge technologies to meet market needs.

Location

Latham, New York | Remote

Travel

10-25%

Responsibilities

• Research, identify, and test suitable mounting solutions, cradles, and tablets for installation in school buses and alternate vehicles such as suburban’s, vans, etc.
• Assess product validity using both internal and external benchmarks via engineering assessments, thorough product quality tests, customer field trials, and analysis of returns.
• Negotiate with manufacturer and fulfillment partners to secure the best possible prices and terms for hardware purchases.
• Act as the point of contact for sales and operations, providing guidance and support to address hardware-related issues.
• Troubleshoot and resolve hardware issues in a timely manner.
• Develop and maintain comprehensive documentation on hardware installation procedures, troubleshooting techniques, and maintenance procedures.
• Collaborate with internal teams, including project managers, operations, and product owners to ensure successful hardware implementation.
• Ensure compliance with industry standards and regulations related to hardware components.
• Occasional travel to client sites and tradeshows required.
• Perform other duties as assigned.
• Continuously research and keep up-to-date with emerging trends in technology, manufacturing capabilities, vendor products, and market demands of student transportation.

Qualifications

• 3+ years of experience in hardware engineering, with a focus on hardware support and maintenance.
• Strong knowledge of hardware components and systems, including microcontrollers and wireless communication technologies.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware issues.
• Proven track record of successfully managing hardware-related projects from conception to completion.
• Strong problem-solving skills and ability to work under pressure to meet project deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of vehicle and transportation industry standards and regulations is a plus.

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $42,316 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.