EV Product Advisor IV — Customer-Centric Demos & Growth

Rivian; Council Bluffs (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

Rivian in Council Bluffs, IA is seeking a Product Advisor IV to own the customer journey across in-person, phone, text, and email channels. You will build relationships, educate customers, and foster brand loyalty while driving conversion and high-touch service.

The role requires a customer-first mindset, adaptability in dynamic environments, and a passion for Rivian’s EV and community. Expect a fast-paced start-up vibe with a high-performance culture.

Qualifications

• 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission‑based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high‑velocity customer engagement cycle, from prospecting to closing, in a commission‑based environment.

Responsibilities

• Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals.
• Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision‑making process when considering Rivian.
• Build and manage a healthy customer pipeline by establishing positive, long‑term relationships via high touch, responsive service.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on what customers are considering, effectively build value in our products, and overcome objections.

Skills

Sales experience

CRM (Salesforce)

Communication

Customer engagement

Travel flexibility

Microsoft Office

Google Workspace

Demo drives experience

Education

High School Diploma

Tools

Salesforce

Job description

Rivian in Council Bluffs, IA is seeking a Product Advisor IV to own the customer journey across in-person, phone, text, and email channels. You will build relationships, educate customers, and foster brand loyalty while driving conversion and high-touch service.

The role requires a customer-first mindset, adaptability in dynamic environments, and a passion for Rivian’s EV and community. Expect a fast-paced start-up vibe with a high-performance culture.