Dairy Department Lead: Team Coach & Customer Champion

H-E-B; West Lake Hills (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

H-E-B Store Department Lead role oversees a busy department, focusing on stocking, upkeep, and customer service. You will supervise, schedule, train and develop Partners, ensuring store standards are met.

You will support the Department Manager, manage inventory, coach staff, handle customer questions, and implement production plans across Bakery, Deli, Produce and more. A strong focus on safety and sanitation is required.

Qualifications

• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment.
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Communication and interpersonal skills

Responsibilities

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment
• Writes on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store
• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
• Assists with ordering and event order management (EOMs)
• Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead
• Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef
• Lead (department)
• Lead (in-store production)
• Spends majority of time with processing team engaged in Daily Sequence of Tasks
• Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field-related trends
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Expert knowledge of department work, e

Reading and interpreting safety rules

Communication and training skills

Education

Associate's degree (AA) or equivalent

Job description

H-E-B Store Department Lead role oversees a busy department, focusing on stocking, upkeep, and customer service. You will supervise, schedule, train and develop Partners, ensuring store standards are met.

You will support the Department Manager, manage inventory, coach staff, handle customer questions, and implement production plans across Bakery, Deli, Produce and more. A strong focus on safety and sanitation is required.