Produce Dept Leader: Elevate Customer Experience

Kroger Co.; New Castle (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Co. in New Castle, Indiana is hiring for a Produce Department role focused on delivering outstanding customer experiences and safe, clean store conditions.

You will lead associates, set performance goals, manage schedules, and execute promotions in partnership with store management. The position emphasizes accuracy, customer service, and adherence to quality standards, with responsibilities spanning inventory, pricing updates, safety protocols, and daily operations to drive department

Qualifications

• Excellent oral/written communication and customer service skills.
• Basic math ability for quick calculations and pricing.
• Ability to stay calm and effective in stressful situations.
• Current food handler's permit after employment starts.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate department information to associates clearly.
• Set department goals and empower teams to meet targets.
• Develop scheduling to manage customer volume efficiently.
• Train associates and participate in performance appraisals.
• Greet customers, answer questions, and suggest products.
• Inform customers of specials and offer samples.
• Review products for quality and freshness, take action as needed.
• Create and execute a department business plan to drive results.
• Plan and implement promotions with store management.
• Educate staff about ongoing promotions affecting the department.
• Prepare seasonal critiques for sales/supervisory review.
• Implement promotional plans for the department.
• Assist with budgeting, expense control, and P&L reviews.
• Schedule price changes and update shelf tags.
• Plan inventory processes and train staff on CAO.
• Ensure proper temperatures and maintain temperature logs.
• Enforce safety programs and report safety risks or incidents.
• Adhere to laws and company guidelines.
• Handle high-paced environments and manage conflicts constructively.
• Maintain honesty and integrity in customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodations.

Skills

Excellent communication

Math skills

Stress handling

Food handlers permit

Education

High School Diploma or GED

Management experience

Produce/retail experience

Second language

Job description

Kroger Co. in New Castle, Indiana is hiring for a Produce Department role focused on delivering outstanding customer experiences and safe, clean store conditions.

You will lead associates, set performance goals, manage schedules, and execute promotions in partnership with store management. The position emphasizes accuracy, customer service, and adherence to quality standards, with responsibilities spanning inventory, pricing updates, safety protocols, and daily operations to drive department